Ryan Grimsley Email & Phone Number

Columbus, OH, US

New Albany, Ohio, United States

New Albany, Ohio, United States

• Communicate with service providers, technicians, and stores to resolve issues on a global scale
• Facilitate tasks related to project management and coordination
• Develop long term strategies to reduce expenditures while maintaining system integrity
• Create Excel reports on work order status, priority issues and reoccurring failures
• Manage and review inventory items, and service results with third party vendors to ensure service meets company-wide standards
• Approve service quotes and resolve invoicing concerns

Orlando, Florida, United States

• Frontierland® Area, Magic Kingdom Park
• Oversaw the productivity and safety of employees at Splash Mountain and Big Thunder Mountain Railroad – two of the largest attraction operations at Walt Disney World® Resort
• Demonstrated the ability to handle multiple tasks and work well under pressure in a high-volume work environment
• Coached, develop, and provide feedback to employees to ensure optimal performance and morale
• Delivered on daily operational needs such as scheduling and labor, guest experience, attraction downtimes, crowd control, and emergency situations

Orlando, Florida, United States

• Frontierland® Area, Magic Kingdom Park
• Responsible for training employees on the operating guidelines and procedures at Splash Mountain and Big Thunder Mountain Railroad
• Uphold company standards and maintain training objectives to develop high-performing employees, providing them with information to excel safely and efficiently
• Adjust training strategy to match trainees learning style, to ensure complete understanding of material
• Conduct procedural updates and operating guideline changes by providing training support for all area employees

Orlando, Florida, United States

• Frontierland® Area, Magic Kingdom Park
• Attend to customer needs, showcasing strong people-skills in a fast-paced, high-efficiency environment
• Partner with other Lines of Business to assist with guest situations or concerns and ensure an excellent experience
• Use story-telling and theming to deliver unparalleled customer service
• Participate in multiple community outreach campaigns through Disney’s VoluntEARS program including Bowl-A-Thon, and the United Way
• Recognized by management and peers for going above and beyond while utilizing company values and upholding the brand

Orlando, Florida, United States

• Disney’s Art of Animation Resort
• Balanced the needs of multiple customers simultaneously in an ever-changing retail environment
• Performed varying tasks in stockroom, on sales floor, and throughout floor-stock positions
• Proficient in MATRA point-of-sale system

Orlando, Florida, United States

Attractions Host – Haunted Mansion® Attraction, Magic Kingdom Park

Columbus, Ohio, United States

• Transported customers' cars to and from the private lot while ensuring the safety and security of personal property and declared valuables
• Mentored and trained newer employees through enculturation of the company standards
• Single-handedly performed all day-to-day operations as well as cash-handling procedures

Orlando, Florida, United States

• Resort Bus Greeter
• College Program participant responsible for tracking busses, providing service to resort guests
• Created Magical Moments through interactions and surprises for young guests
• Recovered highly escalated guest situations in an unsupervised environment

Columbus, Ohio Metropolitan Area

• Processed in-bound shipment of newly acquired merchandise from the distribution center as well as out-bound transfers of leftover merchandise to specific, nearby stores
• Efficiently and accurately replenished sales floor needs
• Managed movement of inventory during sales floor reorganizations and built closets and fixtures to fit corporate standards

Bachelors, Communications

Education record

Education record

Activities and Societies: Marching Band, Concert Band, Percussion Ensemble, Junior State of America, French Club