Ryan Wikstrom Email & Phone Number

Waterville, OH, US

Toledo, Ohio

• Residential Connectivity Specialist, Spectrum 2023 - present
• Provide systems feedback, suggestions and issues as well as “voice of the customer” feedback on products and services which they rely on and interact with.
• Strategically resolved an average of 5 customer support issues per day for previous clients, maintaining a 98%+ customer satisfaction rating.
• Discussed, educated and recommended broadband services and other available technologies to prospects daily, surpassing… Show more Residential Connectivity Specialist, Spectrum 2023 - present
• Discussed, educated and recommended broadband services and other available technologies to prospects daily, surpassing KPI goals of 50 knocks, 20 contacts and 5 presentations, daily.
• Learn and understand competitors’ services (such as Mbps tiers) and rates in order to effectively compare and position our offerings, promotions and discounts to prospects. Show less

Bowling Green, Ohio, United States

Description: In this capacity, I lead store operations with 20 different brands and product lines while leading 3 direct reports for smooth execution of store activities. I manage diverse areas of the store, including customer service, sales, and mechanical. I educate customers via in-store product demos, understand their needs and requirements, and.

United States

I achieved 98% NPS (Net Promoter Score) by delivering customer-centric services and troubleshooting customer issues using technical knowledge of smartphones and tablets. I collaborated with Business Manager to drive business promotions and exceeded conglomerate KPIs each month by 12%.Key accomplishment in this role includes:➜Exceeded monthly metrics, such.

Toledo, Ohio, United States

I led Northwest Ohio territory and sold multiple products (uniforms and mats) to businesses. I completed activity quota of 180 calls a week and performed in-person prospecting through cold calls to schedule appointments via Salesforce (required to have 5 appointments a week).Key accomplishments in this role include:➜Identified pain points of prospective.

Orlando, Florida Area

I initially started working as a “Tier 2 Support Agent” and promoted to “Technical Support and Customer Engagement Representative” position within 1 year to run social media presence on Twitter engaging and building 500+ followers. I utilized credentials to communicate with customers via Twitter while ensuring high confidentiality of credentials.Key.

Maumee, Ohio, United States

I assisted sales representatives on the floor, handled customer escalations, and ensured continuous engagement with customers while reporting to the Store Manager. I achieved assigned goals for the store and supported other team members to achieve their individual objectives.Key accomplishment in this role includes:➜Played a key role in earning Gold.

Maumee, Ohio, United States

Promoted and managed “Wireless Workshops” and trained customers (beginner to advanced) on effective utilization of Android and iOS smart devices/associated functions.➜ Supported other team members in troubleshooting, managed client traffic in the store, and performed assistant manager-related activities. Used CRM software to proactively reach out to.

Maumee, Ohio, United States

I designed and implemented phone training classes for customers to enhance knowledge and education related to cell phones, tablets, and other tech gadgets. I selected as 1 of 12 to join an inaugural nationwide MIT (Manager in Training) program, known as "Lead Program".Key accomplishments in this role include:➜Advanced to round 4 in the "Rock Star" program.

Maumee, Ohio, United States

Supported and advised customers on bank products and services, such as checking accounts, saving accounts, home loans (Mortgage and Equity), and cash deposits. Assisted customers in opening new accounts in accordance with their needs and requirements. Performed teller duties, such as processing deposits and managing funds withdraw and transfer.➜ Delivered.

Toledo, Ohio, United States

Headed all areas of the store, including opening and closing, bank deposits, and bulk counts for inventory. Ensured excellent customer experience by helping customers with in-store activities. Handled store shipments and performed cashier duties, including returns and exchanges.➜ Streamlined and managed store organization and appearance, including.

Associate Of Arts (Aa), Communication, General

Communications and History Owens State Community College

Education record

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