Rachel Wilder Email & Phone Number

Arlington, Va, Us

Vienna, Virginia, Us

New York, Us

> Strategically manage the company’s resources, making processes standardized, smoothed, and streamlined, resulting in lowered cost and raised employee performance, while focusing on synergy and alignment.> Duties include but are not limited to: cross departmental collaboration for project initiation, planning, execution, and closing; liaise with vendors; manage risks, issues, and contingencies; maintain milestones and budgets; engage with multiple internal teams; deliver stand up meetings to executive suite members; communicate with stakeholders; timeline planning, metrics measuring, and calm but assertive decision making.> Successfully managing a complex system migration – facilitated cross-functional cooperation among various teams to define project scope and goals; gather detailed requirements for the migration; vet through various vendors; design a migration plan; analyze and map existing data in the current OMS while ensuring data integrity; work with the vendor’s implementation team to configure the new system and customize the product based on our needs; set up integrations with multiple systems; develop comprehensive process maps to depict workflows, identify inefficiencies, and streamline operations.> Effectively communicate with stakeholders daily, manage the budget and track ongoing expenses, ensure quality standards are adhered to, foster collaboration among team members as a neutral party, continuously manage scope changes and risks that appear, utilize project management tools to keep organized and ensure high-performance from the project team.

Toulouse, Occitanie, Fr

> Delivered the project management execution for Sanofi’s switch to electronic batch records, modernizing & optimizing their process, with a focus on the Flu vaccine and the Panblok vaccine, a $600M project with payout determined on meeting a strict deadline.> Develop schedules/timelines/cost plans to support business objectives, established budgets, resources, and deliverables. Prepare & execute monthly presentations to the Sanofi Global Team to bridge the gap between local & global, showcase projects and need for funding, and proactively resolve concerns anticipated from Global, continually met with praise.> I led agile standups twice a week to hear input from and collaborate with around 10 key leaders and multiple vendors, building empathetic relationships, ensure the project is kept on track, risks are identified and mitigated, the budget is continually accounted for, and cost forecasting is updated weekly.> Go-getter mentality, continually strive to listen to the client intently and sincerely to gain a good understanding of their needs, wants, and concerns, taking the initiation to recognize problems, anticipate risks/complications, and create dynamic solutions and present these to the client with persuasion, built up trust, and presentations, even when the client didn’t specifically know what they needed or before these issues occur to them.

Tysons Corner, Va, Us

> Oversaw and led entire virtual event operations during the Covid-19 pandemic utilizing Cvent’s online platform where virtual events took place, for an average of five clients at a time, gathering requirements and conducting user trainings, assisting in virtual event design, and supporting mobile application rollout, marketing campaigns, and Day Of troubleshooting.> Maintained consistent client communication and met all deadlines by leading weekly standup meetings, various assistance/troubleshooting when appropriate, e-mail campaigns, virtual event design, and post-event performance sessions.> Executed data analytic tactics by consolidating client data into insightful reports to ensure business goals were met and to drive decision making for future projects.> Continuously kept the end-users in mind by identifying opportunities for product improvements and enhancements, staying agile and adapting to my clients’ ever-changing needs, asking the right questions by taking on an entrepreneurial and curious mindset.

Tysons Corner, Va, Us

> Managed the design and execution of the Cvent Event App mobile application for 30 clients at a time, translated client needs and ideas into a user-friendly product, delivered polished application ready to launch; uploaded and organized data on Excel, logged feedback to the customer learning system, proof-read the application for final edits, conducted metrics reviews.> Conducted meetings with current and future clients to demo new functionality and products, where I continually earned “Top Lead Generator” & “Highest Lead Closed” rewards on multiple occasions.> Provided onsite technical support to clients by attending live conferences around the country, conducting face-to-face customer service, in person event marketing, and application troubleshooting/assistance.

Tysons Corner, Va, Us

I actively oversaw the project management of the Cvent Event App as a strategic consultant and acted as my clients’ primary point of contact while they are using Cvent’s software. Responsible for exercising an expert-level of product knowledge to ensure my clients were able to realize the full benefits of Cvent’s software, offered best practice tips to clients in an effort to help them use the Cvent Event App to effectively meet their business goals and deadlines, and completed app development projects from kickoff to launch in Apple and Google Play stores. I also collaborated with the sales team to introduce new features and opportunities to clients. Occasionally would give personalized web-based training to corporations and associations. Highly effective written and verbal communication via email and Zoom meetings.I also attended a variety of client conferences across the country for onsite tech support, and had the opportunity to train clients onsite, gaining experience of creating training decks and agendas, learning about the fast-paced events industry, and engaging in face-to-face customer service.I had the opportunity to work with a variety of clients, from small businesses to enterprise companies. I have had the pleasure of forming working relationships with The Clorox Company, One10 Events, Farmer's Insurance, Allstate, Wellesley Information Services on behalf of SAP, Mutual of Omaha, AAA NE, NYU Office of Alumni Relations, PEW Charitable Trust Funds, and more.Not only am I an expert in the Cvent Event App, but I worked cross-departmental; through training and onsite experience, I was continually learning the ins-and-outs of Cvent Core (Classic and Flex), Zebra badge printers, Cvent Lead Retrieval, the Cvent Lead Capture app, Session Scanners, and Cvent OnArrival 360 check-in iPads. Collaborated daily with various internal teams, including customer success, technical support, marketing, and sales.

Wilmington, Nc, Us

The Jo Ann Carter Harrelson Center Inc. is a North Carolina nonprofit corporation that supports and partners with other nonprofit organizations in the Wilmington community. The mission is to provide a humanitarian services campus of nonprofit organizations that offer hope, opportunity, and empowerment. I completed 160 internship hours during the spring 2018 semester. Helped staff create a synergistic environment for all nonprofit partners by leading the complex planning process for multiple events for all nonprofit partners, utilizing organization and holistic-thinking skills, improved marketing efforts by leading and conducting social media advertising and email campaigns, continuously learned and advanced skills including budgeting, applying for grants, and contributing to day-to-day operations.

Took on various leadership roles during my time in the chapter, designed flyers & logos, updated social media platforms, ensured good relationships with other organizations on campus, and more.

Cared for various children during this time. Helped with homework, transported to activities, taught patience, responsibility, time management, and money saving skills, and modeled appropriate social behaviors and concern for others.