Rob Wilkinson

Rob Wilkinson Email and Phone Number

Contact Centres. CX & EX. AI & Data. SaaS. @ evaluagent®
Rob Wilkinson's Location
Frodsham, England, United Kingdom, United Kingdom
Rob Wilkinson's Contact Details

Rob Wilkinson personal email

n/a
About Rob Wilkinson

I've enabled dozens of organisations, across every vertical, to be more effective & efficient. I help contact centres use tech & data to deliver better customer & employee experiences.

Rob Wilkinson's Current Company Details
evaluagent®

Evaluagent®

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Contact Centres. CX & EX. AI & Data. SaaS.
Rob Wilkinson Work Experience Details
  • Evaluagent®
    Cx Solutions Consultant
    Evaluagent® Feb 2024 - Present
    Middlesbrough, England, Gb
    AI powered QA, conversation intelligence, VOC, CX & EX.
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  • Call Centre Helper Magazine
    Subject Matter Expert
    Call Centre Helper Magazine Aug 2008 - Present
    Monmouth, Gb
    Webinar panellist, guest article writer & twice voted "Top 10 Most Respected".
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  • The Car Charge People
    Co-Owner
    The Car Charge People Apr 2021 - Dec 2024
    Customer centric EV chargepoint installations for homes & businesses.
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  • Odigo
    Principal Consultant - Ccaas
    Odigo Dec 2020 - May 2021
    Boulogne-Billancourt, Île-De-France, Fr
    Enterprise CCaaS insights, analytics & consultancy.
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  • Sabio
    Senior Consultant: Cx & Voc Insights
    Sabio Jan 2016 - Dec 2020
    London, London, Gb
    SaaS voice of customer, employee engagement & contact centre benchmarks.
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  • Call Centre Connect
    Owner & Consultant
    Call Centre Connect Aug 2008 - Dec 2015
    Frodsham, Cheshire, Gb
    Contact centre improvement, data, technology, recruitment & training.
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  • Carphone Warehouse
    Head Of Customer Service
    Carphone Warehouse Jul 2007 - Jun 2008
    Delivered operational improvements during a period of significant cultural change.
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  • Vodafone
    Process & Business Change Manager
    Vodafone Jan 2004 - Jul 2007
    London, Gb
    Identified & resolved efficiency issues, improving CX / EX & achieving OPEX savings.
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Rob Wilkinson Skills

Call Centers Change Management Recruiting Management Management Consulting Customer Experience Team Management Call Center Customer Service Process Improvement Strategy Outsourcing Business Development Business Transformation Stakeholder Management Leadership Coaching New Business Development Project Delivery Business Intelligence Customer Retention Call Centre Management Business Process Improvement Contact Centers Crm Account Management Entrepreneurship Employee Engagement Leadership Development Team Leadership Business Strategy Operations Management Software As A Service Customer Satisfaction Project Management Business Planning Strategy Planning Consulting Business Analysis Microsoft Office Training Teamwork Negotiation English Customer Experience Consulting Customer Experience Management Ivr Solution Delivery Technology Solutions

Frequently Asked Questions about Rob Wilkinson

What company does Rob Wilkinson work for?

Rob Wilkinson works for Evaluagent®

What is Rob Wilkinson's role at the current company?

Rob Wilkinson's current role is Contact Centres. CX & EX. AI & Data. SaaS..

What is Rob Wilkinson's email address?

Rob Wilkinson's email address is ro****@****t.co.uk

What are some of Rob Wilkinson's interests?

Rob Wilkinson has interest in Social Services, Education, Environment, Poverty Alleviation, Human Rights.

What skills is Rob Wilkinson known for?

Rob Wilkinson has skills like Call Centers, Change Management, Recruiting, Management, Management Consulting, Customer Experience, Team Management, Call Center, Customer Service, Process Improvement, Strategy, Outsourcing.

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