Roderick Williams Email & Phone Number

San Jose, CA, US

Sunnyvale, California, United States

- Successfully migrated from Cisco Call Manager to Teams Voice with Direct Routing, enhancing communication efficiency.- Deployed and managed AudioCodes Session Border Controllers (SBCs), ensuring optimal network security and call quality.- Executed the deployment and management of AudioCodes Mediapacks, enhancing media streaming capabilities.- Led the.

Sunnyvale, California, United States

- Successfully migrated from Cisco Call Manager to Teams Voice with Direct Routing, enhancing communication efficiency.- Deployed and managed AudioCodes Session Border Controllers (SBCs), ensuring optimal network security and call quality.- Executed the deployment and management of AudioCodes Mediapacks, enhancing media streaming capabilities.- Led the.

Houston, Texas, United States

• Implemented multiple Cisco Unified Communications Manager 11.x clusters in a distributed design model to provide the best service to users in remote locations
• Performed device migrations and bulk moves to rebalance device pools and registrations evenly within the CUCM 11.x cluster
• Implemented, Documented, and Tested a hybrid on-prem and cloud solution using AT&T Flex
• Configured Azure Active Directory guest access to allow for B2B collaboration with Microsoft Teams
• Administered all Cisco UC and UCCE operational bug updates, patches, and upgrades including daily scripting within ICM and CVP Studio
• Built new ICM scripts and CVP VXML applications for new lines of business

Greater Chicago Area

Assembly, installation, and training on wide format printers for Epson and HP; mainly focusing on dye-sublimation, latex, and solvent printers.Setting up and instruction on other print solution accesories; including heat presses, maxi presses, laminators, and digital cutters.In-person, over-the-phone, and video conferencing support all customers with any.

Greater Chicago Area

• Effectively install and maintain network circuits from server to end user in complex business settings.
• Build Wi-Fi networks and VoIP circuits; test to ensure adequate speed and continuity in order to meet client business needs.
• Install anti-virus and industry specific software, creating a secure and user friendly experience for commercial clients.
• Complied with OSHA regulations regarding commercial office environments.

Greater Chicago Area

• Selected and trained as a designated 'GigaPower' fiber optic network technician within the Chicago North Metro area.
• Maintained top 3 ranking in regards to DirecTv satellite installation.
• Troubleshoot internet connectivity access, hardware problems, and other functional issues with customers on the phone and in person.
• Earned an unprecedented 100% cumulative satisfaction rating on customer surveys during tenure.
• Effectively communicated difficult technical concepts and processes to layman end users.
• Efficiently constructed SoHo systems for business customers.

Greater Chicago Area

• Received, unpacked, loaded, and organized merchandise. Shipped merchandise to other locations and clients. Maintained an orderly and logical stockroom.

Ran shoes and other items from stockroom to sales floor. Kept products fully stocked. Helped keep store maintained and looking neat. Recieved stock and organized it in the back of house.

Clinton, NY

• Provided the college community with presentation support needs such as audio and video recording, data projection, film showings, and sound support.
• Facilitated helpdesk support for students, staff, and faculty.
• Edited the official and distributed graduation film using Final Cut Pro.

Assisted in the preparation of flyers, magazines, posters, handouts, letterheads and any other printing material distributed by the college.

Africana Studies/Computer Science

Activities and Societies: Hamilton Higher Equal Opportunities Program Scholar, Delta Chi Fraternity, WHCL Radio, Black Student Union.

High School Diploma