Bill Salmon Email & Phone Number

Roanoke, Va, Us

Reston, Virginia, Us

Supports the Service Management, Integration, and Transport (SMIT) contract, the largest IT services program for the U.S. Navy. Under SMIT, the Leidos team delivers the core backbone of the Navy-Marine Corps Intranet (NMCI), including areas such as cybersecurity services, network operations, service desk, voice & video, messaging & mobility, and data transport •Leads and drives enterprise-wide activities involving NMCI and MCEN Engineering, Operations and Project teams to successfully deliver Infrastructure Services technology services and architectures.•Provides solution development expertise to resolve highly complex, multi-dimensional technical problems within and across WAN, CAN, LAN, Data Center and Cloud technologies•Serves as primary interface for the System Engineering, Service Validation and Lab Operation team for senior program leadership and internal project managers, driving the teams’ technical deliverables and progress

Reston, Virginia, Us

Led architecture definition of complete network solutions covering the lifecycle from early CONOPS, to requirements development, technical planning, system integration, analysis of alternatives, verification and validation, design, build, cost , deploy, and sustainment. Provided the leadership and technical direction for the execution of various Govt Agency IT new business during the capture phase and into program execution startup upon award as well as provide surge and issue support for various programs CONUS & OCONUS• Led engineering assessments and selection of investments for a range of network technology across WAN/CAN/LAN/wireless technology, SD-WAN, Network Automation, VoIP, VDI, and sustaining Network Operations Center (NOC) and Security Operations Center (SOC) Operations, but with emphasis on NOC. Deliver evolving capabilities and strategies for network technology deployment into the enterprise.

Reston, Virginia, Us

Recruited to lead organizational functional responsibilities to manage 24x7 Mission Critical Network operations including the Network Operations Center (NOC), Security Operations Center (SOC), Customer Support (Help Desk) and coordination of all maintenance activities for the network. Accountable for 51 service flows between 4100+ locations, 28,000+ connections ranging from .1mb/s to 40Gb/s for Critical Mission Support Domains.

Milwaukee, Wisconsin, Us

I was recruited to organize, lead, and globalize a geographically diverse team of experts responsible for architecture, engineering, service development, implementations, technical support, capacity management, and operations of high availability-high transaction volume contact center technology environments across a global footprint. • Completed migration efforts across technology disciplines to fold additional domestic and international markets/locations into the global uniform footprint and technical support operations model-yielding quality consistent reliable, measurable, and repeatable client journey/experiences. • Defined scope and process improvements of complaint handling and training that enhanced the efficiency, productivity and timely delivery of services by collaborating and interfacing with LOBs, Regulatory, Operations groups, and key clients to harmonize and leverage product support services.• Championed technology refresh initiatives, business cases, and implementations which yielded new modernized automated Omni-Channel capabilities for our 25 Contact Centers around the world. • Maintained the integrity of global environments and applications through the supervision of systems security, data backups and off-site storage including Disaster Recovery planning and testing.• Completed the roll-out of several key IVR initiatives and re-vamped business rules which modernized the customer experience improving contact center performance and revenue.• Collaborated with key clients, internal C-level executives, and internal stakeholders in defining and executing various “get well plans” addressing performance issues and technology investments improving overall operational efficiencies and overall client satisfaction.

Atlanta, Ga, Us

As a Vice President of Network Operations and Engineering, I directed teams of engineers and technical experts to provide network engineering and technical operations support for the company's infrastructure and global network used by clients to provide domestic and international wired/wireless communication services. I also managed major technology implementations which modernized and expanded our capacity, reach and improved network performance. To compliment the investments, I also developed and implemented organizational changes that led to the re-structuring of operations to an always-available Tier I (NOC) thru III support model which improved performance and customer experiences.Additionally, leveraging the technology I led the development of innovative product and service solutions that enabled clients to offer differentiated revenue generating product and service offerings. I also coordinated teams to provide product/solution development and deployment project management on initiatives for industry-leading business partners including Sprint, Metro PCS, and T-Mobile.

As a Sr. Telecom Consultant, I provided consulting services for the company’s industry leading clients including BellSouth and Rogers focusing on initiating projects to develop product and networking services and complimentary technical operations support models/staffing/best practices. I also designed and implemented network utilization strategies including developing requirements gathering/mapping documentation, and implementation project guidelines. Here, I managed the development of Rogers’ Local Number Portability business model by overseeing the creation of project planning guidelines including number transfer scenarios, market penetration models, and business operations requirements. I also developed implementation models to bring the company’s operations in line with the pending wireless LNP mandated deadline.

Atlanta, Ga, Us

As a Director of Telephony Operations/Product Champion, I led the development of an industry-first technology utilization that revolutionized how services were offered. I also coordinated the launch of the company’s telecommunications services in accordance with industry best practices and regulations.Here, I coordinated the development of an industry-first system that utilized VoIP on a cable/MSO to provide telecommunications services. I also led the development and launch of the company’s telecommunications services by using industry best practices as the model for service administration, tie in to the corporation's Regional Operations Center and best practices, and managing the trail phase of the project to prove the feasibility and profitability of the service. In addition, I launched new lines of business for the company in the telecom industry including the launch of services in Cox’s 12th telephony market, and T1/PRI Commercial services.

Us

Working closely with product management, market management, and sales, motivated and led a team on the definition and execution of product marketing tactics, plans, positioning, content, and budget. Developed and refined new product strategies and led the analysis of potential M&A opportunities.

Ca

Product Management and Product Marketing responsibility for key new product family accountable for overall product strategy and financial (P&L) results, meeting revenue, margin, expense, and other targets. Promoted to Account Marketing and successfully introduced offerings to key accounts.

Huntsville, Al, Us

Championed the successful entry of product line(s) into strategic market segments with new product definitions, technical performance requirements, and key product launches. Many offerings quickly gained and still hold leading market shares. As an initial department member, maintained high visibility role influencing department responsibilities, deliverables, functions, and best practices as well as mentor new team members.

Bsee, Electronic Engineering Technology

Integrated Product Management

Strategic Product Management

Product Management- A Structured Approach, Product Management