Project Manager, Identity and Access ManagementCyberinc is a key delivery partner to a number of industry-leading IAM vendors ensuring successful integration of their products within many financial services and FTSE 100 companies. Role OverviewLeading multiple IAM projects throughout EMEA for clients such as Lloyds Banking Group, Coop Banking Group, Mizuho Bank, Tieto, National Bank of Greece. Working with various IAM technology partners, for example, One Identity, Oracle and Beyond Trust. Key Achievements: Proven record of project delivery managing all key project elements such as client reporting, budgets, invoicing, risks & issues and resourcing.Managing projects using various methodologies including agile.Managing a diverse range of consultants from highly experienced to junior resources.Leading remote multicultural teams based in EMEA and India.

IT Contractor, Luxury Flooring and Furnishings (LFF), LeedsLuxury Flooring and Furnishings is an exciting and ambitious online eCommerce company specialising in wood flooring with an approximate annual turnover of £5million.Role OverviewI was appointed by LFF to streamline their existing IT systems and key business processes that were limiting the company's growth potential. Working for a growing SME has given me the opportunity to work across all aspects and departments involved in running an eCommerce business, including Supplier Management, Operations, Sales and Marketing.My responsibilities and skills used at LFF include: IT Infrastructure, Business Analysis, Website Development, Website Design and Supplier Management.Key Achievements:Owned, led and delivered a complete redesign of LFF ‘Sample Request’ core business process.Redesigned LFFs Warehouse Stock Control and Drop Shipping processes.Facilitated a Website Design review and completed Development using Magento web development tools.Upgraded LFFs internal IT Infrastructure

Project Manager, National Rail AccountCSC were appointed as a strategic long term partner to supply IT services over a multi-year period.Role OverviewIn this role I managed and delivered several back office infrastructure upgrades.Key Achievements: Delivered multiple IT infrastructure projects from proposal to implementation.Product proposal documentation from customer requirements.Produce project initiation documentation detailing the scope of work requested.Collate financial budgets and get internal costs and external pricing approved.

Project Manager, CSC MyWorkStyleThe program CSC MyWorkStyle was the largest internal investment in new product innovation that CSC has done in its history. CSC MyWorkStyle is CSC’s enterprise level SAAS offering covering a full range of enterprise needs from virtual desktops to mobile and telephony services. Role OverviewAs a project manager based in the UK Secure section of CSC MyWorkStyle I was responsible for delivering the CSC MyWorkStyle solution into a government IL3 cleared secure UK based datacentre. The project had a budget envelope of £10m over a two year delivery period and I was responsible for managing a virtual team of 20 CSC staff, based over several countries and time zones. My project scope was to deliver a new secure IT service management solution for upcoming CSC MyWorkStyle clients.Key Achievements: Designed the end to end service management operating model for Secure UK customers, based on ITIL v3 best practice standards.Successfully delivered the architecture design, build development of the CSC MyWorkStyle service management.Engaged and managed deployment and support resources to aid development and implementation of CSC MyWorkStyle service management applications and the integrations between them.

Project Manager, Diageo AccountCSC won a contract to deliver a virtual desktop architecture providing 7000 virtual desktop seats globally for Diageo based in private cloud infrastructure based across six datacentres.Role OverviewFollowing my successful time as a PMO account lead I was promoted into a Project Management role within working within the same Diageo account. Working within the core programme team I was responsible for running the application and deployment workstreams. The application workstream was responsible for ensure that up to 200 core Diageo applications could be provisioned within the virtual desktop environment. The deployment workstream was responsible for designing and implementing the processes that would allow the rapid on boarding of up to 7000 Diageo staff and replacement of these existing machines with thin clients across Diageo globally.Key Achievements:Delivered 200 core Diageo applications for the virtual desktop environment.Managed an offshore development team based in India and successfully released software development cycles to bespoke Diageo applications to support virtual desktop architecture and application streaming.Managed onshore and offshore deployment resources to enable timely deployment to identified Diageo users.Was responsible for creating and deploying updates to Diageo’s standard operating environment.Created and managed financial deployment and application workstream budgets ensuring delays were mitigated to ensure that work was completed on budget.

PMO Account Lead, Diageo AccountRole OverviewActed as PMO lead for the programme, reporting to the programme manager and PMO corporate Collating weekly reports and delivering to both senior client and internal management.Key Achievements:Organised programme information and key documentation deliverables to ensure that clients waterfall styled gate system was passed on time.Ran several regular client status meetings for both senior client programme team and wider client stakeholders.Managed man hours booked to the programme and injunction with the programme manager reported on current and future spend with earned value in order to ensure that DCM targets were met.Application analysis - Undertook a detailed analysis of client's application and user make-up in order to determine which applications were best candidates to be sequenced and in what order so that maximum number of users would be able to convert to virtual desktop.

Service Transition Manager, NHS AccountThe NHS account was the largest account in CSC’s portfolio. CSC was engaged on behalf of the Connecting for Health National Programme for IT to provide a variety of IT solutions across both primary and secondary care settings.Role OverviewIn my role as Service Transition Manager I ensured that the deployment of new or changed services was co-ordinated effectively with minimal risk to existing services both the internal service and external support contracts.Key Achievements: Successfully led the introduction, deployment and transfer of new and changed services to ensure the transition was deployed on time and within budget.Built and managed complex relationships with customers, suppliers and internal stakeholders including CSC, NHS organisations and other third party suppliers such as TPP and Medusa Medical Technologies.Designed and implemented several processes to enhance and ensure contractual service level agreements were adhered to in order to mitigate penalty payments.Coordinated the development of new support models to meet new business requirements including all ITIL functions proven through service rehearsals.Performed a Solution Manager role designing and gaining approval for a new end to end service offering for new healthcare products including full costing’s and legal agreements.Applied knowledge from prior roles to radically enhance the Service Transitions team’s knowledge management, achieving greater collaboration and process transparency across the organisation.Successfully managed the Leeds campus graduate recruitment program, within budget, delivering record numbers of job applications in excess of any other campus team.

PMO Tools Management Lead, CSC Internal Role OverviewAs part of the NHS Accounts Programme Management Office, I was responsible for the PMOs management and reporting tools. This supported all aspects of management reporting, both internally within CSC and external reporting to our NHS accounts. In this role I managed a team of four and a budget of £300K pa. Key Achievements: Successfully managed the rollout and continued use of CSC corporate tools and associated processes across the NHS Account.Supervised the design and implementation of MS SharePoint across the NHS Account. This became the largest use of knowledge sharing within any Account in CSC (1500+ members, 100+ workspaces) and significantly reduced the cost of information sharing across the Account.Effectively managed a complex stakeholder model across time zones and cultures with teams from US, India and the UK. Aligned multiple views into a single ‘way of working’ vision, selling associated benefits and enhancing communication thereby allowing for new collaborative tools to be adopted.Recognised as accounts expert for CSC’s corporate project reporting tool (PERFORMA).Led and managed training and troubleshooting issues from account project managers.Implemented new PERFORMA strategy to increase data quality, improving KPI’s and reducing duplicate reporting.

Project Controls Analyst, NHS AccountRole OverviewIn this role I was appointed to develop an earned value and financial reporting software solution, to support the management of our NHS account, reporting to the NHS Account’s project managers and senior management. Key Achievements: Developed and implemented a solution coded using VBA and MS Access, which included integration with MS Project, Lotus Notes and MS Excel. The tools created were responsible for managing budgets exceeding £100m and for reporting to over 200 stakeholders of PM level and above.Proven ability to confidently present to upper management as well as being able to reason with and persuade multiple stakeholder groups to accept and endorse new ways of working.Developed tools from scratch to be used by the Business Management team. Expert in MS Access databases and the use of VBA to integrate this to other programs such as MS Project, Lotus Notes and MS Excel.Produced professional quality MS Excel estimating spreadsheets to aid bottom up project estimating.Conducted executive management reviews of projects highlighting project performance.Rewarded for overcoming a major process difficulty. Scoped, designed, implemented and tested a major solution change within a tight time frame.Rewarded for achievement in overcoming major project management cultural issues which led to the account becoming more cost efficient. Accomplished by presenting to senior management and hosting education and awareness sessions for project managers.

Deployment Specialist, NHS AccountThe Rollout Services team was responsible for the deployment of Primary Care solutions to the NHSCustomer-facing role working onsite at GP practices helping upgrade their legacy systems.Adhered to strict processes so to ensure patient data was not compromised.