- Writing production orders that meet the client’s specifications and ensure that the Operations team can accurately and consistently fulfil its requirements- Liaising with various teams (Client Services Packaging Project Managers, Project Support Associates, QA, Operations, etc.) as appropriate- Handling all quality errors for the team by conducting a full investigation to determine root cause and implementing any required changes, as well as carrying out trend analysis and assisting other departments- Updating Standard Operating Procedures (SOPs) and related documentation on the in-house document management system to ensure best practice, adherence to GxP and make general process improvements- Actively involved in suggesting, developing and testing improvements to the project management system

- Providing digital publishing services, such as proofreading, editing and re-formatting- Converting files and documents from one format to another using Python scripts, Regular Expressions, etc.- Working with entities such as BFBS, UBS and YouVersion to proofread, edit and convert digital Bibles using USX/USFM mark-up- Providing academic proofreading, editing and copy-editing services in a number of subjects, including (but not exclusively): science, technology and geek culture; Christianity, religion, theology and the Bible; and film- Writing and editing CVs/resumes, cover letters, LinkedIn profiles and application forms

- Writing and editing CVs/resumes, cover letters, LinkedIn profiles and application forms for clients

- Wrote and edited CVs/resumes, cover letters, LinkedIn profiles and application forms for clients

- Supported the translation and publishing processes, as well as contributing to new versions of the translation and publishing software (Paratext)- Trained national Bible Societies in the EMEA region in the use of Paratext and other publishing software- Proofread, checked and edited “resource texts” for Paratext- Contributed to the “helps” and training materials for Paratext and related software- Imported and converted older Biblical texts into Paratext to be checked and edited- Provided technical support to the whole office and performed maintenance, such as regular server back-ups

Started at Unilever, then the role was outsourced to Accenture in July 2006.- Managed all incidents, problems, changes & projects for the “Food Solutions Datamart”, a Business Intelligence (BI) system for the European out-of-home sales teams of Unilever- Ensured that ITIL processes were followed at all times, and that the client was kept appraised of any progress

See Accenture entry above.

- Managed, wrote and distributed all Business Intelligence for the IT department, including that seen by non-IT staff and company directors- Gathered and interpreted requirements, and adjusted existing reports or created new reports as appropriate

- Ensuring employees understood and followed the ITIL incident, problem & configuration management system processes, and that they met standards and followed guidelines

- Assisted in the development of Remedy as the new problem, incident, change and configuration management tool- Developed and implemented Business Objects as the sole MI reporting tool for Remedy, from requirements gathering through to implementation of the reports- Extracted, transformed and loaded all data from the old system into the new Remedy system on day of go-live

- Worked in a call-centre, responding to technical calls and using expertise to solve as many as possible- Updated and maintained the Helpdesk intranet- Created monthly statistical reports for all of production services and performing general administration- Stood in for team leader as required

- Dealt with telephone pre-sales enquiries concerning Hewlett Packard’s range of home and business products, especially Netservers and storage devices- Ensured all escalated enquiries were investigated by Hewlett-Packard’s product managers and the technical support centre in Amsterdam