Extensive customer service background with a focus on high-standard customer experiences and building relationships. I'm seeking a challenging environment where I can both utilize my skills, knowledge and experience, and grow personally and professionally. With ~15 years of customer service experience, I am seasoned in the hospitality and retail industries. My interest and pride lies within creating memorable experiences for the customer, shown through my genuine care and attention to detail, and the building of relationships with both customer and staff.On a personal level, my main three non-work interests are reading, learning and writing; specifically writing novels, as it is my non-work life goal to be a successful author. I've published one book so far, and mean to do a lot more in the future.SKILLS & INTERESTS:Technical Skills28+ years of experience using computers, a maximum typing speed of 179 words per minute (4.5x the current world’s average), a vast knowledge of computer programs/software and social medias; writing, editing and publishing novels.Non-Technical Skills:I remain calm and positive in notably stressful and/or negative situations, I have a high attention to detail. I’m a fast learner and I can work just as well alone as in a team.Interests:Meeting new people, making new connections, walking, reading, writing short stories and novels, Drama, Thriller and Fantasy series on streaming platforms e.g. Game of Thrones, The Witcher, Peaky Blinders, You, Dexter, playing ARPG games on PC (Diablo 1-4, Path of Exile, World of Warcraft), Reddit, self-improvement, learning new skills via Udemy and reading online/books.