Create and implement strategic initiatives for dining and cleaning service vendors, ensuring exceptional customer experience for the client • Analyze key performance data to identify trends, opportunities, and areas for improvement in vendor services • Collaborate closely with local site teams to address program needs and optimize service delivery • Develop and recommend process improvements to enhance operational efficiency and customer satisfaction • Assist the sourcing team in identifying, evaluating, and on-boarding new third-party vendors • Drive continuous improvement in service quality through data-driven insights and stakeholder feedback • Manage vendor relationships to ensure alignment with client standards and expectations • Facilitate effective communication between vendors, internal teams, and customers to maintain service excellence • Monitor industry trends and best practices to implement innovative solutions in vendor management and customer service

Field sales - Develops and maintains strong customer relationships for the purposes of new business and continued growth of existing business. It’s essentially a hunter sales approach with account management.• Develop and execute long and short-range sales plans to meet and exceed sales objectives.• Liaise with other departments to ensure achievement of sales objectives• Deep understanding of market to identify sales opportunities. Creating leads and understand customer needs• Understand customer strategy/organization/process/business requirements and provide appropriate advisory and service solutions• Develop new business sales opportunities.• Manage all sales communication with leads and prospects within the assigned territory

Processed air bills for international freight forwards.

- Established a new digital department designed to offer integrated digital marketing packages that could include: SEM, digital display, social media, content marketing, SEO, and email marketing.- Trained staff to implement and optimize digital marketing channels.- Collaborated with creative and account teams to raise the digital acumen of the agency and improve execution of digital creative output as well as overall strategy communication of account teams.- Due to an integrated approach clients experienced a 10% to 30% lift in overall traffic, leads and awareness goals over a 6 to 12 month time period.- Successfully pitched digital marketing strategies and programs to 5 new clients over the course of a year that generated half a million dollars in revenue.