Robert W. Madden Email & Phone Number

Huntsville, Al, Us

Reston, Virginia, Us

San Antonio, Texas, Us

Administrator responsible for government Red Hat Enterprise Linux and Windows Server systems, including installation, configuration, network setup and basic shell scripting. Accountable for maintenance, patching and package management aimed at the OS and third-party software installations. This includes system security, integrity, hardening, backup, continuous monitoring and auditing. Expert with SCAP scanning and the application of Security Technical Implementation Guides (STIGs). Documentation using ServiceNow.

Houston, Texas, Us

Domain administrator responsible for all Active Directory user account processes. Security administrator for RSA token compliant system. Server administrator for Windows based file servers and VMs. Member of the Desktop Support team facilitating the migration of computer systems from Windows 7 to Windows 10. Responsible for complete process from scheduling and imaging to data transfer, installation, removal and decommission of old equipment. Documentation using ServiceNow.

Zurich, Ch

Part of a 3 person IT team supporting an international corporation. Configure and administer servers with specialized software for Engineers including both Windows and Suse Linux servers. Configure and maintain switches and checkpoint firewalls across multiple locations in the US. Subject matter expert for switches and servers in the US. Administer Azure and multiple servers in Government Cloud. Conduct level 1 and 2 trouble shooting/break fixes for users in Europe and the US. Setup mobile phones for end users and administer mobile management software. Image laptops and desktops with both WIN 7 and WIN 10. Maintain inventory of imaged laptops and mobile phones for entire company across multiple locations in the US. Configure and program server for surveillance cameras at Trinity facility. Setup Virtual Desktop for users in both the US and Europe. Used SAP to ensure bills were paid on time. Setup new Engineering office in Denver with IT equipment and infrastructure to ensure 0 loss of communications the first week of 2019. Communicated and gave strict guidance for contractors at new office facility in Huntsville. Complete team member that is always willing to jump in feet first to accomplish any and all tasks.

Tanner, Alabama, Us

Monitored and maintained Cisco network and Windows Server 2012 enterprise environment ensuring near zero percent downtime for students and staff. Facilitated deployment of new computers, servers and peripherals connected to the data network and documented connectivity. Managed network helpdesk for the Huntsville campus with Track It! incident and service request ticketing system. Provided technical and warranty support for computer and network systems. Responsible for PC software and hardware troubleshooting and repair. Managed network installation crews. Maintained firewalls and supported security policies.

Greensboro, Nc, Us

Promotion to network and database administrator for Fleet Operations with the City of Greensboro, NC. The large amount of data essential to Fleet was managed by FASTER Fleet Management software based on a SQL database. Records for the repair and maintenance of nearly 3,000 City vehicles and equipment were organized in FASTER. All servers and data were internal to the Fleet department and under my management.Administered the fleet's fueling application which gathered transactional data from 7 major underground fuel sites and 10 smaller sites with above ground tanks. Fuel database received data through the City's intranet and was set up to provide information in real time for City departments through the internal website. Fuel system was operated by more than 2,000 registered employees. Responsible for software updates and employee training related to both fleet and fuel systems. Primary IT employee for departmental servers and more than 40 workstations in and around fleet operations. Provided help desk support for employees utilizing the fleet and fuel systems. Responsible for billing City departments for activity related to these systems. Delivered a high level of customer service. Managed the department's website which, in conjunction with Crystal Enterprise, provided live data and custom reports to City departments. Experience with data reporting and analysis using Crystal Reports versions 8.5 through 2011.Completed many projects while in this position including fuel system expansions, contractions and upgrades, new alternative fuel sites and automated motor pool implementation. Stayed within budget and completed projects on time.

Greensboro, Nc, Us

Equipped police and other emergency vehicles with computers, communications and other public safety equipment. Position facilitated the design, installation, troubleshooting and repair of mobile systems.

Winston Salem, North Carolina, Us

Converted historic schools, department stores, hotels, office and light industrial sites from their original purpose into multi-family residential and retail. Supervised team of up to 100 employees and subcontractors on projects averaging 50,000 sq/ft. HR representative at job site. Controlled budgets for materials and labor.

Associate Of Applied Science, Networking Technology

Communications