Ronald W Mcclung

Ronald W Mcclung Email and Phone Number

Support Analyst @ RSM US LLP
Fort Mill, SC, US
Ronald W Mcclung's Location
Fort Mill, South Carolina, United States, United States
Ronald W Mcclung's Contact Details

Ronald W Mcclung personal email

n/a
About Ronald W Mcclung

Self-motivated and progress-driven IT professional with experience as a System Analyst and Developer, experienced in developing, implementing, and supporting business solutions and point-of-sale applications in client/server and web-based environments. Project planning and management skills with experience leading all phases of diverse technology projects including a variety of hardware and software rollouts and system upgrades. Leadership and team management skills useful in supervising support desk teams. Troubleshooting, organizational, and problem-solving skills which have helped with prioritizing and managing complex projects and overseeing day-to-day operations of diverse systems including retail stores’ PC/Windows based POS systems. Versed in many technical skills such as PHP web development, enterprise software administration, ad-hoc reporting, SQL data querying and data analysis. Strong skills in SQL, PHP and database programming.

Ronald W Mcclung's Current Company Details
RSM US LLP

Rsm Us Llp

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Support Analyst
Fort Mill, SC, US
Ronald W Mcclung Work Experience Details
  • Rsm Us Llp
    Support Analyst
    Rsm Us Llp
    Fort Mill, Sc, Us
    View
  • Yapstone
    Senior Zendesk Engineer
    Yapstone Jun 2021 - Nov 2024
    Walnut Creek, California, Us
    Administered the Zendesk platform for online payment and staged onboarding processes. Worked cross-functionally to implement and support solutions for internally developed Zendesk add-ons using Zendesk Application Tools, JavaScript/Typescript, React, Snowflake and PowerShell for various departments.Developed, maintained, and modified triggers, macros, automation, dynamic content, and API calls to systems like Transact and Mailchimp/Mandrill. Worked in Operations running reports with MS SQL Server, Jira PDCs and batch processing tasks.
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  • Bluecross Blueshield Of South Carolina
    System Support Analyst
    Bluecross Blueshield Of South Carolina Nov 2020 - Jun 2021
    Columbia, South Carolina, Us
    Support Analyst of the ITBSA department, monitoring and administering internal data collecting systems, using tools like SQL Server Management Studio, PowerShell, MS Access, Jenkins, Splunk, GitHub, Active Directory, and Windows Server.
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  • Rack Room Shoes
    System Support Supervisor
    Rack Room Shoes Apr 2015 - Jun 2020
    Charlotte, North Carolina, Us
    Supervised Store Systems Support Team on varying shifts as well as the Deployment/Procurement team. Managed schedules, inventory, upgrade projects, as well as administered the tools to support the stores - Ivanti Endpoint Manager and ZenDesk Support Site.
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  • Rack Room Shoes
    Store Systems Analyst
    Rack Room Shoes May 2002 - Apr 2015
    Charlotte, North Carolina, Us
    Administered Ivanti Endpoint Management software to apply patches, deploy software packages/scripts, inventory system software and hardware for 1900+ Windows endpoints, keeping all PCI compliant.Primary lead in the implementation, support, and management of the Zendesk platform for Store Systems Support.Managed the procurement and deployment of POS equipment for new stores, which involved staging, building, testing and QA of store systems.As the Store System Support Supervisor (assigned in 2014), supervised a 7+ member support team, for 530+ US retail stores, troubleshooting POS software, hardware, and communication issues. Project lead on projects involving new hardware and software for the stores, from specification stage to production rollout, including documentation for store training, testing, and maintaining as new features were added.Developed POS software solutions in Visual Basic, ColdFusion, JavaScript, and HTML, with SQL Server/Oracle as the backend.
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  • Geeks On Site
    On Site Technician
    Geeks On Site Oct 2008 - Sep 2010
    Coral Gables, Florida, Us
    On-call PC Support for residential and business customers. Help with various problems including virus issues, system crashes, networking issues and general maintenance.
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  • Compass Group Usa
    System Analyst
    Compass Group Usa Apr 2002 - May 2002
    Charlotte, North Carolina, Us
    Contracted to create several MS Access reports using SQL queries on various databases.
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  • Kalsi Engineering, Inc.
    Application Programmer
    Kalsi Engineering, Inc. Aug 2001 - Oct 2001
    Sugar Land, Texas, Us
    Worked at home, working independently on several office and analysis application in MS Visual Basic 6.0, and MS Access 2000. Utilized ADO, and the Data Environment
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  • First Union National Bank
    Systems Analyst (Contracted Through Electronic Data Services)
    First Union National Bank Feb 1998 - Jul 2001
    Us
    MS Visual Basic 6.0 project for the Corporate Trust Department, called the Collateral Tracking System. Gained strong MS Visual Basic 6.0 skills, Oracle skills, and SQLprogramming skills. Wrote stored procedures for Oracle, and worked extensively with ADO 2.0 and 2.5 Light training in IBM MQ Workflow and interfacing it with MS Visual Basic . Also light; training in workflow theory as it applies to project development. MS Access programming redesigning/converting the Credit Information Exchange core database systems for Audit and Credit requests. Focused on a lot of MS Visual Basic Acoding and efficiency redesigning. MS Access programming redesigning existing systems for Unit Cost data bases for many departments. Prepared systems for new merger data. Experience in internal unit costing calculations and accounting related to this.
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  • Protocorp International
    System Analyst (Contracted Through Smci)
    Protocorp International Aug 1997 - Feb 1998
    Extensive work in MS Visual Basic 5.0 and banking imaging software including PCI/Links, FileFolder, and DSI. Extensive object design and manipulation within MS Visual Basic 5.0, in banking applications.
  • Duke Energy Corporation
    Systems Programmer (Contracted Through Smci)
    Duke Energy Corporation Feb 1997 - Jul 1997
    Charlotte, North Carolina, Us
    Extensive programming and support of coal management systems, chemical management systems, and real estate systems for a major power corporation. Programmed in MS Visual Basic 4.0 16-bit and MS Visual Basic 3.0. Some experience in Sybase mainframe databases, and query managers. Light experience in PROFs Office communications software and Lotus Notes.
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  • Info Systems
    System Engineer
    Info Systems Aug 1995 - Feb 1997
    Us
    Extensive application development in Visual Basic 3.0 and 4.0, including client server applications using SNA Server & AS/400 databases, and SQL 6.0 on NT servers. Gained experience in windows NT 3.5.1 & 4.0 and Windows 95, as well as SNA Server, SQL 6.0 & 6.5, and Access 7.0. Application types include distribution systems and POS systems for front-end and back office retail systems. Developed experience in SQL 6.0 database management techniques.; Project lead of a POS/Back Office application project for a major furniture retail chain.
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  • First Data Corp
    Pc/Network Support Technician
    First Data Corp Jan 1993 - Apr 1993
    Gained experience in Novell networking hardware & software, as well as support for many different PC platforms.
  • First Data Corp
    Pc/Network Support Technician
    First Data Corp Jan 1993 - Apr 1993
    Gained experience in Novell networking hardware & software, as well as support for manydifferent PC platforms.
  • Ibm
    Software Installation Technician (Contracted Through Arms, Inc)
    Ibm Jun 1992 - Nov 1992
    Armonk, New York, Ny, Us
    Experience in OS/2 1.3 and 2.0 and IBM MCA machines. Operated as an on-site technician for the Charlotte, Greensboro, and Winston-Salem Branch offices for the Tools Express project.
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Ronald W Mcclung Skills

Databases Sql Microsoft Office Troubleshooting Networking Customer Service Windows Html Access Xml Project Management Java Web Development Microsoft Excel Visual Basic Software Development Phpbb Mysql Windows Xp Css Javascript Php Software Documentation Microsoft Sql Server Windows Programming Pl/sql Visio Microsoft Access Wordpress Codeigniter Database Design Process Scheduler Data Analysis Operating Systems Visual Basic 5.0/6.0 Landesk Management Software Incontact/uptivity Jquery Ui Ajax Ivanti

Ronald W Mcclung Education Details

  • University Of North Carolina At Charlotte
    University Of North Carolina At Charlotte
    Computer Science
  • Solid Computer Decisions/New Horizons
    Solid Computer Decisions/New Horizons
    Specific Applications
  • Central Piedmont Community College
    Central Piedmont Community College
    Specific Applications

Frequently Asked Questions about Ronald W Mcclung

What company does Ronald W Mcclung work for?

Ronald W Mcclung works for Rsm Us Llp

What is Ronald W Mcclung's role at the current company?

Ronald W Mcclung's current role is Support Analyst.

What is Ronald W Mcclung's email address?

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What is Ronald W Mcclung's direct phone number?

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What schools did Ronald W Mcclung attend?

Ronald W Mcclung attended University Of North Carolina At Charlotte, Solid Computer Decisions/new Horizons, Central Piedmont Community College.

What are some of Ronald W Mcclung's interests?

Ronald W Mcclung has interest in Table Top Gaming, Writing, Computers, Net Programming, Web Mastering, Web Progrtamming.

What skills is Ronald W Mcclung known for?

Ronald W Mcclung has skills like Databases, Sql, Microsoft Office, Troubleshooting, Networking, Customer Service, Windows, Html, Access, Xml, Project Management, Java.

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