Full-Time employee for Microsoft Partner -Concentrix as a Technical Lead III for office 365 products. Promoted to Tech Lead to provide support to 24 Engineers for Microsoft Premier Escalation/CritSit cases. Business Analysts duties included development of Excel Spreadsheets to track cases and provide management with daily reports that included Pivot Tables/Charts and automation for calculations. Skills & Software: • Outlook & Exchange Online and Hybrid environments • SharePoint & OneDrive • Azure Active Directory • Office 365 Administration • PowerShell• Network Troubleshooting • Remote Desktop and Log Me In • Soft Skills for Customer Service of Premier Commercial Clients • Outlook & Exchange Troubleshooting• Tools – Excel, MFCMapi, Fiddler, CalDiag, Calcheck, Timber• Analyze ETL and Fiddler Logs.

Aug. 2018 – Jan. 2019. Technical Support Engineer II – Provide Premier Support for SharePoint Online and OneDrive issues to Premier Commercial Clients to diagnosis and resolve client's issue(s). Provide a great customer experience and service until issue is resolved to complete satisfaction.

Provide Computer Consulting to Residential and Business Customers. Resolve Computer and network issues. Recommend and Sell new Hardware needed. Provide training of Applications (i.e. – Microsoft Office 2016) Create and design custom spreadsheet solutions. Submit onsite paperwork and invoice client.Skills & Software:• Microsoft Office 2016• Windows Server 2016• CMD Command Shell • PC, MAC and Network Troubleshooting• Remote Desktop and TeamViewer• Customer Service of Business and Residential Clients

Provide Project Management and IT Integration services. Training in Advanced Level of Microsoft Excel. Logistics, Technical Writing and Issue Resolution.

Responsible for sales, marketing, proposals, RFP’s, communication and coordination with customers, management, logistics, inventory verification, supervision of cable installer, connectivity, and training. All work performance assured customer satisfaction. Client List included nationwide installations of Office Depot, Arbys, Royal Caribbean Cruise Lines, NationsBank of Florida, Steak & Ale Corp, etc…

Systems Administration working with approx 200 users. Supporting issues that arise and maintaining server (Windows Server 2003) functionality. Also setup and maintain Microsoft Exchange and pop email accounts for all users.

Assist Senior Project Manager with Technology related issues and logistics of planned rollouts.

Lead Technician - provide system integration for large corporations. Resolve technical issues on projects for colleagues. Road Warrior (100% Travel)

Troubleshooting and Repair of POS equipment, programming and customizations of systems, customer service, and ordering inventory from corporate.