Robert Poorman Email & Phone Number

Stickney Il. 60402

Greater Chicago Area

Supervision of Admin and Moderators for social media platforms including Warriorpointe.com, Facebook, LinkedIn, Twitter, Pinterest, Instagram, Google+. Researching and providing content relevant to Veterans and Military Servicemembers. Publicizing Warrior Pointe events, activities and members. Recruitment of new members. Expanding awareness of Warrior Pointe's mission and goals.

National Organization

Warrior Pointe's mission it to bring awareness to the issues facing Veterans, from the quality of care received from the Veterans Administration, to the abhorrent rate of suicide among Veterans to issues of PTSD care and fighting the stigma of having PTSD, to homelessness rates and job opportunities.

Chicago Lawn

Lead Generation, Canvasing Supervisor, Sales, Customer Service, General Office, Scheduling, Field Supervision, Safety, Supply.

Second shift Customer Service Lead managing 5 personnel during the off season and up to 70 people during the Christmas season, (October to February). Troubleshooting problem orders and second tier customer complaints, providing solutions to guarantee customer satisfaction and retention.

7045 N. Ridgeway Ave. Lincolnwood, Il 60712

Originally hired by Empire Today for their expansion, from a well known 40 year Chicago company, into a national brand business with branches in 17 new markets. Provided assistance in training customer service departments so that they would deliver the same quality that made Empire Carpets a Chicago institution.Promoted to the position of appointment and installation dispatcher scheduling customer's window treatments installation. Coordinated service and installations for a team of 8 to 12 installers covering an area that ranged from northern Indiana to Milwaukee Wisconsin.

Originally hired as a customer service rep. for Creditland.com but was also cross trained on several different campaigns, Grainger.com, Smartenergy.com, Skillgames.com, Covad. Later I was promoted to workforce management where I would allocate free agents from other campaigns to campaigns that were in need to handle customer queues and reduce wait times.

Jsa Panmunjom Korea, Cp. Hovey, Ft. Campbell, Cp. Casey, Ft. Carson, Cp. Ripley

My last postilion was Senior Instructor in the 2nd Infantry Division G-2 (Military Intelligence), Opposing Forces Team, Headquarters and Headquarters Company Camp Casey, Korea.Senior Instructor duties included scheduling Threat, Weapon & Equipment classes to the soldiers of the 2nd Infantry Division, U.S. 8th Army, US Military units stationed or visiting Korea including Navy, Marine and Air Force units. Create and provide classes on current North Korean, Chinese and Soviet Union threat postures, equipment and weapons. On going training of OPFOR Team personnel in class instructions, their individual Military Occupational Specialties so that they will remain current in their own fields while working outside of it.

History

Attended while in the US Army serving in the Republic of Korea.

Education record

Activities and Societies: Photography Club, Football Team, Wrestling Team, Swim Team,Yearbook, Photography Club, Swim Team, Football Team.