Provided training and mentorship to all new hires, creating professional growth opportunities.Directed labor allocation and resource planning for teams of 3-6 during peak business hours.Served as subject matter expert for new store managers, supporting guidance and training.

Managed a team of 15, interviewed candidates, and maintained staffing through the pandemic.Led employee conflict resolution, benefits communication, and payroll reporting.Implemented hiring strategies and sales development district-wide.Developed complex weekly schedules and provided scheduling support across the district.Ran regular meetings and managed information delivery and policy implementation practices.Facilitated crisis response in multiple instances of customer and employee emergencies. Directed and oversaw pandemic safety precautions, resulting in zero workplace cross-infections.Increased customer satisfaction ratings for a struggling retail location from 20% to 70%.Led the store with full P&L ownership, and helped lead the district in interpreting P&Ls to use data-driven decision-making to identify opportunities.Stepped down to pursue a full-time degree program.

Excelled in a rigorous training program for store managers, working alongside an experienced store manager for all management duties in a high-performing location.Supported labor allocation, scheduling, and training for teams of 25-30.Led complex HR processes for a leave of absence and visa application.Served as de facto store manager of two locations to allow for management scheduled leave.