• Serve as the main contact for program participants prior to programs, distributing relevant logistical information, and responding to all participant inquiries• Liaise directly with global corporate clients before, during, and following programs to ensure that all client needs, participant expectations, and HBS standards are met• Work with HBS and associated faculty to organize program schedules, obtain course materials, and support various simulations and exercises• Coordinate with various in-house departments (operations, catering, A/V) and outside vendors (hotels, restaurants, transportation services) to arrange all logistical matters• Create individual program websites and maintain internal databases with pertinent course information, including schedules, assignments, and participant biographies• Participate in multiple departmental committees to review and revise internal procedures and documents• Train new hires in highly customized Salesforce ecosystem

• Worked on a portfolio of global Executive Education programs at Harvard Business School.• Collaborated with staff at the Harvard Center Shanghai and partner schools in China to deliver bilingual Executive Education programs.• Oversaw pre-planning through delivery of the programs; managed the class schedule and day-to-day operations.• Create and maintain program specific websites; translate program materials between English and Chinese.• Organized program meals and housing; manage logistics for special events.• Communicated with the program director, program manager, co-program coordinator, faculty, staff, client, and participants; anticipated and supported participant, client and faculty needs. • Coordinated with other departments including Admissions, Marketing, Operations, Finance, IT, and Media Services.• Contributed to process and business improvement projects.

• Provided administrative support to senior staff throughout the office, including booking travel, calendar management, and corporate credit card reconciliation.• Entered and maintained records for over 425 healthcare members in Neon CRM, including membership agreements, Schwartz Rounds contacts, as well as site evaluations. • Assisted on ad hoc projects across all teams, including:-Facilitating nominations for National Compassionate Caregiver of the Year award for the communications team. -Reducing waste in six-figure in-kind administrative budgets for finance team.-Developing email tracking metrics to maximize exposure for Schwartz Center programs for the membership team.-Draft, edit, and format emails utilizing EMMA for the development team.• Provided key technical support for all computer and software inquiries across the office, with special focus on webinar support and basic web design.• Oversaw the processing of consulting contracts over its full life cycle, working closely with the legal team at Mass General Hospital.

• Planned, organized, and conducted practice sessions in various facilities on land and in the pool. • Adjusted coaching techniques based on the strengths and weaknesses of athletes. • Kept abreast of changing rules, techniques, technologies, and philosophies relevant to MIAA standards.• Coached the 2012 Division 1 MIAA Boy’s State Champion on one-meter as well as the 2013 Division 1 MIAA Girl’s State Championship team.

• Managed the operations, staffing, and sales/profit goals in a single assigned retail store.• Maintained top five highest average dollar per transaction of over $50 in the entire region, despite being one of the least trafficked stores and lowest customer counts.• Hired, trained, and organized work schedules within established budgets for optimal store coverage as well as disciplined, reviewed, and terminated employees as required by GNC policy.• Organized work schedules within established budgets for optimal store coverage.• Received, checked, and shelved all merchandise orders.• Oversaw the store's inventory with GNC guidelines.

• Coordinated with other teachers, both foreign and Thai, in the grade level to ensure consistency of learning among communally agreed-upon objectives. • Held weekly meetings to discuss the progression of language acquisition among students.• Assessed what improvements could be made to make learning English more fun, while simultaneously increasing scores on unit tests, as well as national achievement tests.