Lead a team of skilled IT professionals and collaborate with other departments to ensure the smooth functioning of all technology-related aspects within the organization.Manage and maintain the company’s hardware, software, networks, and systems.Oversee all aspects of the organization’s IT infrastructure including hardware, software, networks, security, network management systems, etc.Develops and implements IT processes to ensure that all employees are trained on best practicesfor using IT systems effectively.Oversees the development of new products and services to meet the changing needs of ourcustomers.Manages projects by ensuring that all parties are on schedule and within budget.Ensures that all systems are up-to-date with government regulations and industry best practicesEnsures compliance with applicable regulations and government standards such as PCI DSS,HIPAA, etc.Manages staff by assigning work responsibilities and providing guidance on career development; provides feedback on performance; resolves employee issues; provides appropriate training; recommends appropriate resources; evaluates performance; implements corrective actions; evaluates performance against established goals; evaluates results of performance against objectives.

• Transformed IT Infrastructure through Innovation and Leadership.• Automated fulfillment of service requests within ServiceNow, reducing manual tasks by 20% and creating efficiencies through process improvement and integration.• Reduced items in the ServiceNow CMDB by 50%, resulting in cost savings.• Automated server creation and retirement process across multiple systems (VMWare, AWX, WSUS, DNS, SolarWinds IPAM, SentinelOne, Rapid7, ServiceNow, and monitoring platforms).• Developed a reconciliation engine for gap analysis.• Part of a multi-divisional team to manage continuity and disaster recovery planning including leveraging platforms such as Rubrik detection and recovery systems. Integrated the Rubrik backup platform with ServiceNow for incident reporting.• SKILLS: Project Management, ServiceNow Administration, PowerShell, VMWare, C#, SQL, ITOM, ITIL, Change Management. Disaster Recovery, Business Continuity, Development CI/CD/Agile/SCRUM, Configuration Management.

• Innovation and Business Acumen driven through Entrepreneurial Spirit• Built a Business Model with a near 0 touch life cycle through Automation and Forward-thinking design utilizing VMWare, XEN, DRBD, and Monitoring platforms.• Designed and built an IBM PC and FreeBSD-based ISP management system, expanding into web and server hosting based on XEN hypervisor architecture.• Designed a complete management platform able to track accounts and payments for small to medium ISPs.• Developed FreeBSD kernel drivers for Boca 4/8/16 multi-serial boards.• Developed Robotics systems and IoT Devices hardware and firmware.• SKILLS: Cloud Management, Business Acumen, XEN, DRBD, Leadership, Entrepreneurial Spirit, AIOPS, Zero-Touch Operations Management.

• Optimized and maintained a large VMware environment of up to 6000 multi-platform servers and assisted in data center migration and consolidation efforts.• Coordinated training and documentation for remote workforce transition.• Contributed to designing and implementing ServiceNow's Governance/Risk and Compliance model.• Mitigated security risks within the enterprise as part of a dedicated team.• Lead a regional task force for IT Infrastructure in property acquisition and closure efforts relocating resources to centralized data centers.• SKILLS: VMWare, Windows Administration, Linux Administration, Leadership, Project Management, ITOM, ITIL, PowerShell, SQL, Configuration Management.

• Lead a large regional team of IT Services professionals through the transition to a ServiceNow ITSM platform to better meet the needs of the organization.• Documented Business Continuity procedures for 26 regional locations, planning contingencies and recovery steps.• Designed and implemented a standard method for tracking and managing RBAC provisioning through ServiceNow.• Managed IT Support, Provisioning, and Assets for 4000 users across 32 properties including Data centers and environmental controls.• Managed a team of talented individuals including recruiting new talent and managing applicants.• SKILLS: Leadership, Management, ServiceNow, ITSM, ITIL, SharePoint, Project Management, Networking. Business Continuity Planning, Lifecycle Services (ILM/SLM/ULM).

• Recognized with the Gannett Transformation award for creating a customized web-based custom Contact Management System platform.• Recognized with the Publisher’s Award for creating and implementing a customized yellow pages management database.• Designed, configured, installed, and maintained a 1700 endpoint Cisco network.• Successfully migrated from a 3COM network without downtime.• Led a team managing local infrastructure and providing client support for over 600 staff.• SKILLS: IT Management, Networking, Cisco, PHP, MySQL, C++, PERL, Windows Administration, Linux Administration, Business Continuity Planning, and Planning.