• Oversaw and improved processes for variety of products for internal employees, client partners (B2B SaaS), and client customers (B2C). • Conveyed product status, roadmap features, and other KPIs to executives & stakeholders in a clear and concise manner. • Researched market trends and determined company’s requirements, while collaborating with Sales, Marketing, Dealer Services, and Operation departments to design new products and improve existing ones. • Led all aspects of programming resources to execute product tasks. • Identified needs for improvement and cultivated professional skills of employees on current products. • Liaised with stakeholders from several departments to determine scope of work, estimated resources, and vital deliverables. Attended local, regional, and national tradeshows and organizations to present subject content and industry trends. • Designed B2C SMS applications utilized by over 1.5M end-users; created design guidelines, standardized components, themes, leading to applying to all applications. • Organized materials and training sessions for launching new products and managing complex support issues• Lessened operation costs by developing and executing multiple web and native applications.• Oversaw multiple IT and software-based projects aimed at attaining 5 nines (99.999%) dependability SLAs.