Roxanne S. Email & Phone Number

Philippines

Utah, United States

Utah, United States

- Held a similar role to that at WildWorks after branching out; overseeing community engagement, moderation, and user support.- Continued to lead and manage a diverse team of more than 10 community moderators from different countries and time zones, overseeing their recruitment, assessment, training, and supervision within the online ecosystem.- Continued to contribute to reporting, testing, and optimization efforts, providing feedback and recommendations to enhance product quality and performance.- Maintained the role as the primary point of contact between the community and the staff, addressing inquiries, resolving complaints and conflicts of interest, and soliciting and incorporating user feedback from various channels.- Created and implemented engaging events such as contests, giveaways, quizzes, etc. to enhance public attention and community engagement on a consistent basis while overseeing moderators’ event materials monthly.

Utah, United States

- Established and administered the official Discord server for the crypto game, Cinder; ensuring the implementation of clear and consistent rules and policies for over 10,000+ users.- Collaborated with an interdisciplinary team to maintain trust and safety, moderating and enforcing the policies, regulations, and terms of service, and managing and utilizing various Discord bots to assist with moderation and engagement tasks.- Led and managed a diverse team of more than 10 community moderators from different countries and time zones, overseeing their recruitment, assessment, training, and supervision within the online ecosystem.- Contributed to reporting, testing, and optimization efforts, providing feedback and recommendations to enhance product quality and performance.- Acted as the point of contact between the community and the staff, responding to inquiries, resolving complaints and conflicts of interest, and soliciting and incorporating user feedback from various channels.

- Created over 50 accurate cell site survey layouts, equipment designs, and building plans using CAD software.- Developed detailed 3D CAD models of equipment and infrastructure from provided specifications and blueprints, improving visualization and documentation.- Worked closely with clients to meet their drafting needs, providing high-quality technical drawings and design solutions.- Used CAD expertise to contribute to various projects, ensuring precise and professional drafting services.- Delivered outstanding results as a freelancer, consistently meeting client expectations and project deadlines.

Makati, National Capital Region, Philippines

- Created, managed, and tracked various reports and documents, including schedules, updates, billing, and liquidations, to ensure smooth operations.- Coordinated and dispatched flexible workforces to various cell sites and workstations daily, optimizing productivity and resource use.- Visited different cell sites to showcase completed projects and technical details to partners and clients for inspection and approval.- Utilised CAD expertise to analyse, draft, and produce detailed site survey layouts, ensuring accuracy and quality in project execution.

Berlin, Germany

- Worked as part of an interdisciplinary team to moderate and enforce policies, rules, and terms of service to an in-game and Discord community with over 20,000 users.- Recruited, reviewed, hired, trained, and managed an international team of volunteer community assistants in an online environment.- Acted as the point of contact between the community and the staff to resolve inquiries, complaints and feedback in real-time in a thorough but timely fashion under high pressure.- Reported tests, debugs, and optimization suitable for product updates on both pre- and post-releases.- Designed product promotions, managed the team's events every month and held events twice monthly to increase public interest and engagement.- Created, designed, analyzed and communicated the results of satisfaction surveys from the community using both quantitative and qualitative methodologies.

Berlin, Germany

Berlin, Germany

Makati, Manila, Philippines

- Proficiently analyzed, drafted, and generated precise cell site survey layouts, equipment, and building plans using computer-aided design (CAD) tools.- Produced 3D models of equipment and infrastructure based on blueprint data, enhancing visualization, documentation, and submission accuracy.- Collaborated closely with the head engineer and implementation team to conduct thorough cell site surveys, contributing valuable measurement analysis insights.- Played a vital role in survey-derived proposals for infrastructure placement, ensuring alignment with acquired site survey data.

Biñan, Laguna, Philippines

- Provided valuable support by assisting with hardware and software maintenance tasks.- Proficiently debugged and performed Windows operating system installations, along with essential security applications, ensuring optimal computer performance for clients.- Employed virtual machines and virtual operating systems to facilitate data recovery and effectively remove malicious software, enhancing system security.- Played a crucial role in achieving daily sales targets through effective assistance and collaboration.

Bachelor Of Science, Computer Engineering

High School Diploma

Activities and Societies: LCC Waves (School Newspaper), Aerospace Cadets of the Philippines, Red Cross Youth Council