Yamuna Rathinasamy Email & Phone Number

Puchong, Selangor, Malaysia

- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Resolve customer complaints via phone, live chat or social media- Manage large amounts of incoming calls-Communicate effectively with team members and Shopee users- To ensure accuracy in information when communicating to callers. -To meet KPIs like average handling time, first contact resolution rate, email/chat response rate, customer satisfaction score and etc

Kuala Lumpur

❖ KYC Onboarding❖ • Perform KYC and verify the Premium account.❖ • Perform e-KYC and verify the Premium account.❖ • Perform post KYC on Enhance account.❖ • Perform onboarding KYC and verify the CICO Merchant Account.❖ • Perform onboarding KYC and verify the Digi-X CICO Merchant.❖ Support❖ • Perform CDD/ECDD on Compliance Hold.❖ • Perform CDD/ECDD on transaction in Compliance Hold in Zendesk Ticketing System and follow any pending ticket.❖ • Attending request transaction pending by payout partner.❖ • Perform CDD/ECCD on LVMT transaction and update register.❖ Perform audit procedures.

Melaka, Malacca, Malaysia

❖ Serve customers.❖ Handle Inbound & Outbound calls, emails..❖ Handle customer complaints and follow up/ assistcustomer and payout agents on the transaction.❖ Train new staff.❖ Monitor staff to perform daily basis with compliance.❖ Promote company products.❖ Handle and deal with company guests & auditors.❖ Prepare daily , weekly , monthly reports.❖ Branch filing & record keeping.❖ Monitor internal activities.❖ Brief circulars & acknowledge to HOD/Management.

Melaka, Malacca, Malaysia

❖ Arranging transportation plans for goods.❖ Sorting products.❖ Negotiate shipping rates.❖ Unloading cargo.❖ Teaming up with other professionals.