Performance of risk assessments on client engagements as well as the determination of resource requirements based on timeline constraints. Establishment of unique project deliverables and assessment of the team's performance in achieving the desired outcomes.Development and implementation of control measures to ensure realistic deadlines and consistent communication thereof. Estimation & development of the budget associated with various projects based on the required deliverables.Analysing client feedback, appeals and/or complaints to identify areas of improvement, monitoring project progress & client satisfaction at various key stages of the project.Public stakeholder communication and key client & consultant network relationship management.Developed and implemented a comprehensive quality management system, inclusive of all policies, procedures, standard forms & calculators, ensuring compliance with the associated rules and regulations.Managed and performance of all functions associated with the verification engagement audit process as a whole, including but not limited to, project timeline planning per engagement, risk assessment, qualitative & quantitative analysis across core components of an entity's business process, technical reviews, stakeholder reporting and dispute resolutions.Conducting root cause analysis, as well as the development & implementation of suitable preventive and corrective actions.Developed and implemented all company training material as well as conducted the associated interventions with verification personnel and administrators.Designed and developed verification systems to capture, store, and analyse client performance data sets.

Performed all functions associated with the verification engagement audit process, including the design of the project timeline, allocation of resources, data collation & validation, physical site assessments and final moderation quality reviews.Demonstrated strong interpersonal abilities by establishing and maintaining relationships with key clients.Client briefing and continual communication with top management to ensure transparency throughout the process.Internal audits on various components of the quality management system as well as the associated RCA and corrective actions where applicable.

Established & managed a branch for an accredited Verification Agency looking to expand its reach into a new geographical region and market. General Management of the regional branch, including but not limited to, sales forecasting & budgeting, ensuring the consistent application of service offerings with that of the head office, as well as client & consultant relationship management.Performed all procedures related to the verification engagement audit process, such as scheduling and resource allocation, compiling and validating client records, evaluating physical sites of operation, etc.Corporate presentations & info sessions at the board level.

Established & managed a branch for an accredited Verification Agency looking to expand its reach into a new geographical region and market. General Management of the regional branch, including but not limited to, sales forecasting & budgeting, ensuring the consistent application of service offerings with that of the head office, as well as client & consultant relationship management.Performed all procedures related to the verification engagement audit process, such as scheduling and resource allocation, compiling and validating client records, evaluating physical sites of operation, etc.Corporate presentations & info sessions at the board level.

Identifying and determining key products to stock & supply to the dealer/franchise network.Managing the product inventory of over 500 line items spread over 3 well-known Brands, namely, Panasonic, Kyocera-Mita & Samsung.Forecasting sales figures for periods up to 4 months in advance, and the procurement thereof factoring in dynamic lead times.Conceptualization of promotional activities and marketing-related activities. Involvement with the rebranding process of Panasonic Business Systems to PanSolutions.Development of methods and tools to aid the inventory management function fulfilled.