Ryan L Email & Phone Number

United Kingdom

• Monitored security alerts and events from various sources including security information and event management (SIEM) systems, endpoint detection and response (EDR), and other monitoring tools.
• Identify and evaluate potential threats, vulnerabilities, and indicators of compromise (IOCs).
• Activate escalation procedures to address and mitigate detected threats and vulnerabilities.
• Analyze threat intelligence feeds and implement necessary security measures based on findings.
• Provide actionable incident remediation and prevention recommendations to customers, leveraging established procedures and expert insights.
• Implement proactive security measures, including domain blocking, host isolation, and file hash blacklisting, to prevent incidents.

• Monitored health and security alerts and events from various sources including security information and event management (SIEM) systems, intrusion detection/prevention systems (IDS/IPS), and other monitoring tools.
• Conducted initial triage of security incidents to assess their severity and potential impact on the organization, documented incident details, including; initial findings, actions taken, and any relevant evidence and.
• Initiated escalation procedure to counteract potential threats, vulnerabilities and threat actors both internally and externally.
• Collaborated with other SOC team members, IT staff, and relevant stakeholders to effectively respond to security incidents.
• Provided customer service that exceeds our customers’ expectations at all times.
• Contributed to the creation and maintenance of security documentation, including; incident response playbooks, standard operating procedures, and knowledge base articles.

• Provided first-line IT support to College IT system users, offering assistance both remotely and in-person.
• Logged and managed IT support requests, ensuring timely and effective resolution.
• Created and maintained network user accounts, ensuring seamless access to system resources.
• Installed and configured hardware and software, ensuring compatibility and optimal performance.
• Updated and maintained the asset database, tracking IT equipment and software inventory.
• Diagnosed and resolved issues related to hardware, software, and network connectivity, ensuring minimal downtime.

• Completed an 18-month IT apprenticeship within the organization, gaining hands-on experience and practical knowledge.
• Developed and maintained a comprehensive portfolio documenting day-to-day tasks and achievements throughout the apprenticeship.
• Participated in End Point Assessments, which included a formal discussion to showcase my contributions and explain how I added value to the business.
• Nominated for the BCS Digital IT Apprentice of the Year Award 2022 by both my employer and assessor in recognition of my dedication, teamwork, and positive attitude throughout the apprenticeship.

• Located and distributed heating spares to engineers using Parts Arena.
• Ensured engineers are stocked with required weekly vehicle inventory.
• Communicated professionally with clients and insurers via email and phone.
• Logged repairs, installations, and maintenance calls using JobLogic a Service Management Software.
• Processed payments (BACS, card) in compliance with company GDPR policy.
• Conducted annual vehicle checks against company vehicles and keeping logs on these checks via data inputting software.