• Monitored security alerts and events from various sources including security information and event management (SIEM) systems, endpoint detection and response (EDR), and other monitoring tools.• Identify and evaluate potential threats, vulnerabilities, and indicators of compromise (IOCs).• Activate escalation procedures to address and mitigate detected threats and vulnerabilities.• Analyze threat intelligence feeds and implement necessary security measures based on findings.• Provide actionable incident remediation and prevention recommendations to customers, leveraging established procedures and expert insights.• Implement proactive security measures, including domain blocking, host isolation, and file hash blacklisting, to prevent incidents.• Consistently deliver exceptional customer service to exceed client expectations.• Contribute to the creation and continuous improvement of security documentation, such as incident response playbooks, standard operating procedures, and knowledge base materials.• Prepare and review service-focused reports, ensuring clear and effective communication with stakeholders.• Provide valuable insights into the analysis and response to common security incidents.• Investigated security and health alerts from SIEM and IDS/IPS systems, triaging true positive alerts and documenting incident details with actionable recommendations.• Cultivate and maintain strong working relationships with teams in Analytic Development and Security Engineering.• Collaborate effectively with shift partners to ensure the consistent delivery of high-quality service.

• Monitored health and security alerts and events from various sources including security information and event management (SIEM) systems, intrusion detection/prevention systems (IDS/IPS), and other monitoring tools.• Conducted initial triage of security incidents to assess their severity and potential impact on the organization, documented incident details, including; initial findings, actions taken, and any relevant evidence and communicated findings and recommendations clearly and concisely to technical and non-technical audiences.• Initiated escalation procedure to counteract potential threats, vulnerabilities and threat actors both internally and externally.• Collaborated with other SOC team members, IT staff, and relevant stakeholders to effectively respond to security incidents.• Provided customer service that exceeds our customers’ expectations at all times.• Contributed to the creation and maintenance of security documentation, including; incident response playbooks, standard operating procedures, and knowledge base articles.• Reviewed and compilated the service focused reports and added interesting war stories to provide to the client what actions we took.

• Provided first-line IT support to College IT system users, offering assistance both remotely and in-person.• Logged and managed IT support requests, ensuring timely and effective resolution.• Created and maintained network user accounts, ensuring seamless access to system resources.• Installed and configured hardware and software, ensuring compatibility and optimal performance.• Updated and maintained the asset database, tracking IT equipment and software inventory.• Diagnosed and resolved issues related to hardware, software, and network connectivity, ensuring minimal downtime.• Triaged security alerts using Microsoft Defender EDR suite, assessing vulnerabilities and risks• Developed and implemented mitigation plans to address identified security risks and strengthen overall system security.

• Completed an 18-month IT apprenticeship within the organization, gaining hands-on experience and practical knowledge.• Developed and maintained a comprehensive portfolio documenting day-to-day tasks and achievements throughout the apprenticeship.• Participated in End Point Assessments, which included a formal discussion to showcase my contributions and explain how I added value to the business.• Nominated for the BCS Digital IT Apprentice of the Year Award 2022 by both my employer and assessor in recognition of my dedication, teamwork, and positive attitude throughout the apprenticeship.

• Located and distributed heating spares to engineers using Parts Arena.• Ensured engineers are stocked with required weekly vehicle inventory.• Communicated professionally with clients and insurers via email and phone.• Logged repairs, installations, and maintenance calls using JobLogic a Service Management Software.• Processed payments (BACS, card) in compliance with company GDPR policy.• Conducted annual vehicle checks against company vehicles and keeping logs on these checks via data inputting software.