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A seasoned Executive specializing in eCommerce, Operations and Engagement with extensive experience implementing strategic solutions that are aligned with organizational objectives and drive profitable business growth. Highly experienced in taking a creative and innovative approach to developing and leading cross-functional teams while building solid professional relationships with key stakeholders. An assiduous leader who leverages exceptional research and problem-solving abilities to implement innovative concepts while maintaining a deep understanding of the importance of exceptional client service. Consistently delivers on initiatives and exceeds expectations, promoting continuous operational success. Overall, brings an outstanding work ethic to the table which is characterized by a dedicated commitment to high levels of professional quality, accuracy, responsibility and trust.
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Digital Product ManagerGrainger Canada Aug 2022 - PresentThornhill, On, CaDigital Product Manager for Grainger.ca, partnering with various stakeholders to drive ongoing enhancements to the online experience. -
Manager, E-Commerce OperationsGrainger Canada Sep 2017 - Aug 2022Thornhill, On, CaSuccessfully develop and manage an operational road map, enhancing the functional capabilities and effectiveness of the organization’s eCommerce channels.Leverages outstanding problem-solving and analytical skills in order to identify gaps and opportunities to influence company-wide processes, system and data capabilities, ultimately improving the eCommerce client-experience.Provides exceptional leadership and direction to various cross-functional teams in order to establish and implement strategic solutions that directly influence business growth and success.Responsible for overseeing a variety of general eCommerce tasks including, but not limited to, new functionality deployment, user and engagement and training, communications, and overall e-commerce technical and user support.
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Manager, E-Commerce Customer AdoptionGrainger Canada Nov 2016 - Sep 2017Thornhill, On, CaBuilt and implemented various customer-centric processes, tools and programs to ensure a seamless and successful migration to eCommerce, resulting in increased sales, eShare and decreased churn.Spearheaded an initiative to drive client-focused improvements within various online processes, identifying opportunities to provide internal and external users with an effortless experience, increasing adoption and penetration of eCommerce across all customer segments.
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Supervisor, National Customer Support ServicesGrainger Canada Aug 2012 - Nov 2016Thornhill, On, CaActed as a coach and mentor to a team of Customer Support Representatives; providing effective feedback to ensure excellent performance levels and service delivery.Worked closely in-line with various cross-functional departments to support NCSS customers and others outside of NCSS scope as the business required.
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Sap Americas TrainerGrainger Canada Jul 2015 - May 2016Thornhill, On, CaTrained SAP systems and processes in the sales & distribution module which included large branches, DC (MANH/SAP integration), national accounts and sales team members.Acted as the lead for all training materials; reviewing and updating content in order to maintain alignment with ongoing changes of project deliverables.Facilitated the development and delivery of training sessions including lectures, hands-on exercises and alternative learning activities relative to the topic at hand.Ensured a collaborative learning environment by effectively managing class flow, participant engagement, various learning styles and other relevant classroom skills.
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Inside Sales And Service, National AccountsGrainger Canada Mar 2007 - Aug 2012Thornhill, On, CaWorked closely in-line with Sales Leaders to build solid professional relationships with customers; obtaining price quotations, forecasting production dates and providing key market intelligence to demand planning.
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Logistics SupportGrainger Canada Nov 2006 - Mar 2007Thornhill, On, Ca
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Branch Relations RepresentativeGrainger Canada Dec 2005 - Nov 2006Thornhill, On, Ca
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Inside Sales RepresentativeGrainger Canada Oct 2004 - Dec 2005Thornhill, On, Ca
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ReceiverGrainger Canada Nov 2002 - Sep 2004Thornhill, On, Ca
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Warehouse SupportGrainger Canada Jul 2002 - Oct 2002Thornhill, On, Ca
Ryan Paul Skills
Ryan Paul Education Details
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University Of Minnesota CrookstonGeneral
Frequently Asked Questions about Ryan Paul
What company does Ryan Paul work for?
Ryan Paul works for Grainger Canada
What is Ryan Paul's role at the current company?
Ryan Paul's current role is Digital Product Manager.
What is Ryan Paul's email address?
Ryan Paul's email address is ry****@****ger.com
What schools did Ryan Paul attend?
Ryan Paul attended University Of Minnesota Crookston.
What skills is Ryan Paul known for?
Ryan Paul has skills like Sap, Customer Service, Training, Customer Satisfaction, Team Building, Marketing Strategy, Logistics, Marketing, National Accounts, Sales Operations, Strategic Planning, Crm.
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