Key ResponsibilitiesDevelop, implement and exceed strategic category plans that drive sales growth, contract optimization, cost management, compliance, data governance and working capital. Successfully meet the expanding needs of today's consumer through a global network of third-party distribution partners.Utilize analytics, internal collaboration and industry experience to proactively identify risk and take action on opportunities.Full understanding of the combined buying power of Foodbuy and our customers to leverage/negotiate best in class distributor programs that drive brand standards, cost savings and increased service levels.

Key ResponsibilitiesStrategically managed the North American purchasing support center for the nation's largest foodservice GPO with multi-lingual teams of 10+ and over 200k annual contacts leveraging multiple communication channels i.e. phone, email, chat, etc.Led seamless new customer onboarding in Compass Canada and Foodbuy's growing customer base.Organized resources and expanded departmental reporting tools to provide actionable data for all business stakeholders.Adapted inbound call center into an outbound call center to increase compliance, conversion and retention.Responsible for cross-departmental technology project that was tasked to source, develop, test and implement a new CRM platform.Created a culture of growth and development for our amazing team of diverse client service specialist. Best moments in my career are when our top performers earn promoted positions.

Successfully managed a multi-state territory.Developed business relationships with key decision-makers.Served as the subject matter expert for my customers on Merchants Foodservice’s products, services, loyalty and rewards programs.Consistently recognized as a top performer by being selected for the Integrity award in 2012

Demonstrated a leadership style that created a positive working environment while remaining calm during stressful situations.Acquired a certification in all three of Darden’s operations management programs: beverage management, service management and kitchen management.Lead crew performance with clear feedback and reviews.