Assist 100+ veterans in navigating the Veterans Services Administration to receive benefits by evaluating and verifying disability claims, guiding them on benefits programs/entitlement criteria, and conducting interviews for claims adjudication. Liaise with various government agencies to access and retrieve military records. Responsible for verifying service timelines for veterans from Vietnam and Korean wars and coordinating local medical examinations for them. Received early promotion due to a strong record of surpassing expectations and demonstrating exceptional productivity, performance, and efficiency in comparison to colleagues. Conduct extensive data research, gathering, and compilation using MS Excel, as well as utiliz data to brief veteran families and supervisors. Offer assistance to families of deceased veterans in managing and funding burial services.

Supervised and directed multifaceted operations in support of administrative and program-specific requirements of the organization. Oversaw and controlled diverse projects and actions within the Battalion, responsible for addressing and effectively resolving a spectrum of assignment-related issues. Diligently reviewed and supervised various administrative programs, ensuring the precise distribution and dissemination of both incoming and outgoing correspondence including tasks and controls from higher headquarters.Significantly reduced manual errors, as well as overall processing time by 40% by leading successful deployment of filing systems using multiple electronic data processing systems. Contributed to revamping the underperforming organizational culture, resulting in boosting operational readiness from 60% to 90%.Deployed a targeted strategy to recover excess equipment parts and save $550K through strategic reclamation and repurposing of these components.Held accountability for maintenance and upkeep of 350 military equipment by conducting scheduled and unscheduled preventative maintenance and ensuring mission readiness. Played a pivotal role during the deployment to Poland and facilitated seamless transfer of equipment and personnel; established and managed all operations in Poland across two assigned locations. Provided hands-on training and leadership to junior staff on addressing dynamic customer needs and providing comprehensive, tailored solutions. Fielded incoming customer calls, addressed caller requests and nature of their queries, and accurately directed them to relevant personnel, leveraging in-depth understanding of organizational workflow and policies.Oversaw a team of 40 personnel, responsible for orchestrating daily task assignments, conducting training programs, and monitoring work quality, as well as reporting maintenance progress for 400+ equipment units.

Maintained oversight of day-to-day maintenance needs for 51 units and created custom maintenance plans. Prepared and maintained detailed records of maintenance activities for vehicles, equipment, and other military assets using internal Army systems. Managed travel logistics for the team, liaising with other units and the brigade to arrange flights, rental cars, and accommodations across seven counties. Conducted monthly meetings with fellow maintenance technicians and provided updates and insights on the progress and developments in the Europe theater.Optimized the overall repair process and improved maintenance activities in coordination with 6 commodity shops.Equipped 3.5K soldiers with comprehensive understanding of logistical procedures by providing custom training to them and improving their productivity and performance.