Ryan M. Email & Phone Number

Halifax, Nova Scotia, Canada

Elmsdale, Ns

Owner of MAX Potential Dog Training, where our goal is to help owners understand how to engage with their dogs through in person or virtual lessons resulting in their pups wanting to work for them and reaching their full potential.• Create, design, and execute 6-week group training sessions with clients and their dogs. Driven to be different, value driven and client focused; My services are innovative and do not require additional classes at a cost to my clients. • Developed and launched a virtual online training platform in October 2020 which promotes inclusivity to allpotential clients regardless of their location, schedule, dog's age/behaviours. Clients access pre-recordedlessons, written materials and a progress portal where they can send video progression updates for feedback to ensure correct adoption and execution of training techniques.• Apply interchanging teaching styles to accommodate individual learning needs throughout each class depending on how the client is progressing and adapting to instruction.

As a DSM for Xplore, I manage relationships with authorized dealerships and focus on driving revenue growth by expanding our customer base in rural Canada.• I oversee the allocation and management of Market Development Funds for our dealers, ensuring they have the resources they need to promote and sell our services effectively.• I'm constantly developing new ways to sell and promote our services, leveraging innovative marketing and sales strategies that resonate with our target audience.• I explore new digital channels, create compelling sales collateral, and host training sessions for our dealers to ensure they're equipped to sell our services effectively.• Conduct market research and analysis to identify trends, opportunities, and competitive threats in the rural internet service market.• Collaborating with cross-functional teams, including marketing, product, and operations, to develop and execute sales strategies that align with Xplore's overall business objectives.• Managing the sales pipeline, forecasting sales projections, and tracking performance metrics to ensure that sales goals are met or exceeded.• Providing ongoing support and guidance to dealerships, including troubleshooting technical issues and addressing customer concerns or complaints.I deliver results and drive growth for Xplore while providing our customers in rural Canada with access to the best high-speed internet services.

Halifax, Nova Scotia, Canada

Led the national start-up of the field sales channel for the organization and created strategy to grow and maintain the channel which led to the growth of 75+ jobs. Leveraged Multi Dwelling Unit partnerships with key stakeholders to grow customer acquisition in the segment that accounts for 40% of the Halifax population with our field sales team. This combined with innovative projects that allow reps to sell Mobile subscriptions at the customer’s door and install modems at the door – both industry firsts at the time - led to year over year growth. • Developed business intelligence using geo-locaton service to provide national polygon analysis and sales health check heat map to identify new customer opportunities, align with national marketing initiatives and track sales rep performance by region. • Built a robust, sustainable network of leads from Nova Scotia to British Columbia, leveraging strong competitive differentiators and closing skills to optimize sales results. • Managed Change Management initiatives to ensure sales reps were set up for success. Developed and created communication and awareness plan to align new information to specific vendors per region. Created robust sales training for the organization's direct sales flow that leverages proven strategies (4 P's of Marketing) resulting in strong rep performance straight away. • Discovered new vendor partnership opportunities to increase headcount in key remote and urban areas which grew customer penetration in markets that previously had no feld sales presence. This targeted national expansion contributed to a 315% sales gain from 2017-18 to 2018-19. • Created and fostered a positive, successful and professional work environment where reps could choose how to define success with the organization. Support rep development through regular coaching sessions and field visits to understand what challenges reps face in feld and to close any knowledge and/or training gaps.

Halifax, Canada Area

Managed daily sales results, specifically targeting the Home Security product at a Retail level. Provided floor sales leadership and supervised results with store managers. Created and delivered training to all sales associates within Nova Scotia & PEI. • Surpassed Home Security sales goals by 775% in 13 months.

Halifax, Canada Area

Responsible for building a call flow for the organization's call centers, focusing on client retention by leveraging other (new to Eastlink) products that the customer has with other suppliers to drive long term customer loyalty through acquisition (Mobile and Security). • After the first 5 months in Sales & Service (July 2011), was moved to Retention to save business from leaving Eastlink. Because of my high save rate and low cost per sale, I was transitioned into a coaching/support role after two years (July 2013) to develop new reps and roll out a brand-new call fow to the call center agents.

Halifax, Canada Area

Recognized as a top Sales Consultant within months of hire and subsequently promoted to client Retention.

Linguistics

High School, French Studies