Ryan Campfield Email & Phone Number

Newtown, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Resolved a wide variety of IT tickets. Both online and hands-on work, including: imaging & configuring laptops & desktops; creating, configuring, and disabling network accounts; administering cloud systems such as Mimecast, Microsoft 365, InTune, Signify RSA tokens, etc; troubleshooting hardware & software issues; training users; coordinating with vendors.

Greater Philadelphia Area

Horsham, PA

Supported Small/Medium Business customers. Responsibilities included: Troubleshoot TCP/IP, DNS, Web, email, Digital Voice, Voicemail, & TV connectivity; monitor & troubleshoot supported Customer Premise Equipment; identify and correct carrier routing issues; dispatch technician as needed; escalate tickets as appropriate; use an internal ticketing system to.

Greater Philadelphia Area

Implemented a cloud-based server to run dental practice management software for a multi-office practice. Designed & implemented improvements to procedures & software tools. Provided remote & on-site support of Customer Premise Equipment including some training. Used an internal ticketing system to document customer interactions, issue identified, & steps.

Willow Grove, PA

Provided outstanding customer service & engagement, explaining complex and abstract health-related concepts in easy-to-understand ways. Engaged with manufacturers & distributors to make cost-effective and profitable buying decisions. Increased profit margin for my department. Managed facility/equipment maintenance, including IT support for multiple current.

Jenkintown, PA

Managed a team of 6-8 people. Reduced overhead through inventory and payroll management. Restored & maintained relationships with suppliers. Implemented & trained on cost-effective digital workflows.

Jenkintown, PA

Reduced or eliminated parking lot shopping cart clutter to improve safety & overall customer experience during my shifts—supervisors scheduled my shifts to coincide with corporate management visits because they recognized how effective I was at this. Bagged groceries effectively enough that customers would choose the line I was bagging for. Provided.

King Of Prussia, PA

As a team we provided the best customer service in the industry. Guided customers through purchase decisions. Answered questions and otherwise engaged with customers in a positive & respectful way.

Abington. PA

Assisted students, faculty, & staff with assorted IT maintenance & problem solving. Instructed on the use of various software including Microsoft, Adobe, & Apple apps. Resolved printing & email issues. Guided users away from floppy discs to porto-cloud services (like webmail) for moving critical documents between home & school without losing their work.