Ryan A. Smith Email & Phone Number

Fort Lauderdale, Fl, Us

Broward County, Florida, United States

Driving modernization efforts for a Shared Service Center supporting 173 locations within Broward County District Schools, leading a team of 90+ professionals. Provide executive leadership, strategic direction, and implementation of best practices in business services, including: internal funds accounting, location budgeting, district wide e-commerce, and logistical support. Dedicated to optimizing operations and enhancing services to drive sustained success and meet the diverse needs of a… Show more Driving modernization efforts for a Shared Service Center supporting 173 locations within Broward County District Schools, leading a team of 90+ professionals. Provide executive leadership, strategic direction, and implementation of best practices in business services, including: internal funds accounting, location budgeting, district wide e-commerce, and logistical support. Dedicated to optimizing operations and enhancing services to drive sustained success and meet the diverse needs of a $5.5B organization.• Architected innovative strategies to rapidly improve customer experience leading to 7% growth in locations served and a 66% increase in Customer Loyalty (NPS 21 to 35).• Developed and led a transformative Best Place to Work initiative, focused on motivating and engaging staff, resulting in Gallup Q12 Top Box scores surging 97.7% (21% to 42%) and eNPS growth of 229% (‐28 to 36).• Redeveloped purchase process for BSC to include APIs, workflows, and new technologies resulting in est. process time savings of 20% per FTE involved.• Revamped the vision and functionality for the district’s e‐commerce site, increasing transaction revenue from 33.4MM to 41.7MM (24%) in one year. Show less

Miami/Fort Lauderdale Area

Recruited to help reposition multi-site district and re-imagine the member experience to drive growth Supervise 3 locations (349 total FTE rollup) and provide leadership to two Association Product Lines totaling 18M in revenue responsibility.• Reimagined healthy living product line ($2.3M revenue) deploying new loyalty-based products, onboarding strategies, technology, and staffing structure, increasing net by 20%.• Launched process improvement initiatives aimed at improving the… Show more Recruited to help reposition multi-site district and re-imagine the member experience to drive growth Supervise 3 locations (349 total FTE rollup) and provide leadership to two Association Product Lines totaling 18M in revenue responsibility.• Reimagined healthy living product line ($2.3M revenue) deploying new loyalty-based products, onboarding strategies, technology, and staffing structure, increasing net by 20%.• Launched process improvement initiatives aimed at improving the overall atmosphere and operational efficiency, helping to increase member acquisition by 14% YOY and Member Loyalty 11% (72% NPS).• Led selection and implementation of several companywide technology solutions focused on improving the member experience, including Mindbody/Fit Metrix (BMS) eGym (Member App), and Listen 360 (NPS). • Steered project teams in creating COVID-19 operating procedures for Association, including all facility, safety, and healthy living product line protocols minimizing risk to staff/members. Show less

Dr. P. Phillips Ymca

Recruited to provide executive-level leadership capable of changing the culture of Central Florida’s flagship YMCA during an $11M renovation. Supervise a team of 12 Professional Directors, 24 Full-Time Staff, and 102 Part-Time Staff • Instilled a culture of fiscal discipline and expectations of growth across all branch staff levels; growing revenue by $1.27MM (26%) and EBIDA by 750K (59%) in 3 years.• Provided leadership to complex, multi-phased, $11MM capital expansion project… Show more Recruited to provide executive-level leadership capable of changing the culture of Central Florida’s flagship YMCA during an $11M renovation. Supervise a team of 12 Professional Directors, 24 Full-Time Staff, and 102 Part-Time Staff • Instilled a culture of fiscal discipline and expectations of growth across all branch staff levels; growing revenue by $1.27MM (26%) and EBIDA by 750K (59%) in 3 years.• Provided leadership to complex, multi-phased, $11MM capital expansion project, remaining online from shovel to ribbon, and growing membership $577K (15%) and program revenue $520K (79%) throughout.• Implemented culture of staff appreciation and development, resulting in the lowest turnover in the Association- as well as the promotion of several direct reports into Executive Director roles.• Implemented full ASC structure, increasing annual fundraising from $211K to $282K (33%) in 3 years.• Completely overhauled volunteer board including implementing committee structure, charts of work, membership expectations, onboarding procedures, and fundraising protocols. Show less

Ymca National Capital

Promoted to Executive Director at Association’s flagship branch. Grew the branch substantially while expanding upon its social responsibility work in underserved communities in Washington, D.C.Supervised team of 11 Professional Directors, 36 Full-Time Staff, and 118 Part-Time Staff.• Diversified branch programming mix to improve financial stability- increasing revenue by $85K in two years and bottom line improvement of $13K despite the marked increase in market… Show more Promoted to Executive Director at Association’s flagship branch. Grew the branch substantially while expanding upon its social responsibility work in underserved communities in Washington, D.C.Supervised team of 11 Professional Directors, 36 Full-Time Staff, and 118 Part-Time Staff.• Diversified branch programming mix to improve financial stability- increasing revenue by $85K in two years and bottom line improvement of $13K despite the marked increase in market competition.• Personally secured over $40K in major gifts in first year, doubling total fundraising efforts from 2012 to 2014. • Provided strong leadership to the development and management of community relationships connecting the Y with the Rotary, University Club, Neighborhood Advisory’s, and Board of Trade. Show less

Promoted to Associate Executive Director at largest, single-site, revenue generating branch in Association. Supervise Team of 12 Professional Directors, 68 Full-Time Staff, and 105 Part-Time Staff• Instilled a culture of fiscal discipline and expectations of growth across all branch staff levels; exceeded branch budget three consecutive years- increasing branch revenue by $312,618 in those years.• Overhauled branch Volunteer Program; increased volunteer hour output from 3,536 in… Show more Promoted to Associate Executive Director at largest, single-site, revenue generating branch in Association. Supervise Team of 12 Professional Directors, 68 Full-Time Staff, and 105 Part-Time Staff• Instilled a culture of fiscal discipline and expectations of growth across all branch staff levels; exceeded branch budget three consecutive years- increasing branch revenue by $312,618 in those years.• Overhauled branch Volunteer Program; increased volunteer hour output from 3,536 in 2008 to 12,645 hours in 2011- a 257% increase, representing an annual savings of $263,648 in wage costs. • Cultivated relationships with several community leaders, resulting in the founding of Reston’s first Kid’s Triathlon, and the Y’s selection as sole beneficiary of Reston’s premier road race.• Received Distinguished Colleague Award, from Fairfax County Department of NCS for establishing collaborative programs to better serve teens in Fairfax County. Show less

Bethesda- Chevy Chase

Promoted from smallest to largest membership branch in the Association; charged with providing leadership to branch with over 26,000 members, accounting for $5.7M in annual revenue.• Through innovative membership acquisition techniques and improved staff competency, increased membership base by 703 units (14.14% for period of 08/01/2005- 10/06/2008).• As Chairman of the Association Easy to Enroll (ETE) sub-committee, created the standardized training program and layered marketing… Show more Promoted from smallest to largest membership branch in the Association; charged with providing leadership to branch with over 26,000 members, accounting for $5.7M in annual revenue.• Through innovative membership acquisition techniques and improved staff competency, increased membership base by 703 units (14.14% for period of 08/01/2005- 10/06/2008).• As Chairman of the Association Easy to Enroll (ETE) sub-committee, created the standardized training program and layered marketing plan to re-launch the Association's online registration program, resulting in a 108% increase in online enrollment in six months.• Created a culture that focused on developing staff into future organization leaders; 4 subordinates promoted to department directors or coordinators. Show less

Arlington, Va

• Overhauled customer service protocols, resulting in an 8% increase (67% for period 02/01/2004- 02/28/2005) in retention versus previous period. • Instituted key operational changes resulting in an increase of 25% in the membership net gain over budget and 32% increase over previous year.

Bachelor’S Degree, Kinesiology

Master’S Degree, Human Services- Organizational Management & Leadership