Ryan Thompson Email & Phone Number

Atlanta, Georgia, United States

• Customer Collaboration: Partner with business and technical leads from client organizations to identify and address ongoing and future business challenges and opportunities.• Technical Solution Design: Translate customer requirements into scalable and effective technical solutions.• Cross-Functional Collaboration: Work closely with USAN project managers, business analysts, technical consultants, and operations teams throughout the Software Development Life Cycle (SDLC).• Problem Resolution: Diagnose and resolve issues in existing solutions, ensuring seamless operation and client satisfaction.• Design and Configuration: Make strategic design and configuration decisions to optimize solution performance and alignment with client needs.• AWS Expertise: Stay up-to-date with the latest Amazon Web Services (AWS) enhancements, features, and industry trends to ensure cutting-edge solutions.• Cloud Solution Development: Leverage AWS extensively to design and implement robust cloud solutions tailored to client requirements.• Scripting and Automation: Develop and maintain code scripts using Python, JavaScript, SQL, and PowerShell to automate processes, enhance solution efficiency, and support custom client needs.

Remote

• Developed and maintained financial planning software using Java, Spring Boot, JavaScript, and React.js.• Implemented vertical-slice features and resolved numerous bugs, improving software functionality and user experience.• Participated in Agile Scrum teams, collaborating with developers, test engineers, project managers, and designers.• Contributed to the transition from legacy financial planning software to a new industry-standard platform.• Maintained comprehensive Confluence documentation related to software products and development processes

United States

• Supervised a team of 10 and provided training and coaching on identifying, investigating, and troubleshooting mobile devices.• Assisted customers with general support for mobile-related hardware and peripherals with 90% success rate.• Troubleshot technical problems in mobile phone programming to find and resolve issues.• Conducted in-person analysis with 20 customers on average daily to provide technical support on android and apple devices.

Augusta, Georgia Area

• Provided client technical support, troubleshooting hardware and software platforms for a variety of users• Effectively communicated with customers by asking personalized questions to match customer needs• Maintained position in 90th percentile for composite performance score district-wide for more than 12 months