Ryan Wiggins

Ryan Wiggins Email and Phone Number

Customer Success Manager @ Passage Health
New York, United States
Ryan Wiggins's Location
Philadelphia, Pennsylvania, United States, United States
Ryan Wiggins's Contact Details

Ryan Wiggins work email

Ryan Wiggins personal email

n/a
About Ryan Wiggins

I’m an experienced customer success and experience leader with 6+ years in driving customer satisfaction, reducing churn, and building effective customer support strategies. Throughout my career, I've led initiatives that grew total ARR through comprehensive training programs.During my time as Vice President of Customer Experience, I’ve successfully improved first response time, reduced churn, and implemented key metrics like NPS and CSAT to gauge team performance. My passion is ensuring that customers not only find value in the products they use but also feel supported every step of the way.When I am not getting the most ROI for my customers you can find me going on a long runs training for my next marathon or hitting the matts and the Jiu Jitsu Company.

Ryan Wiggins's Current Company Details
Passage Health

Passage Health

View
Customer Success Manager
New York, United States
Employees:
26
Ryan Wiggins Work Experience Details
  • Passage Health
    Customer Success Manager
    Passage Health
    New York, United States
  • Staffing Engine
    Vice President Of Customer Experience
    Staffing Engine Jul 2023
  • Staffing Engine
    Customer Success Manager
    Staffing Engine Feb 2022 - Jul 2023
  • Ms Shift, Inc.
    Customer Success Manager
    Ms Shift, Inc. Oct 2021 - Jan 2022
    New York City Metropolitan Area
    -Complete ownership of the entire post-sales relationship, including onboarding, ongoing retention, and up-selling. -Building lasting relationships that persist through the life cycle of the customer. -An expert in the products and services MS SHIFT offers. -Providing post-live support questions.
  • Secure Data Inc.
    Customer Service Representative
    Secure Data Inc. Nov 2017 - Feb 2021
    Cleveland/Akron, Ohio Area
    -Maintain a positive, empathetic, and professional attitude toward customers at all times.-Respond promptly to customer inquiries.-Communicate with customers through various channels.-Acknowledge and resolve customer complaints.-Know the products inside and out so that I could answer questions. -Process orders, forms, applications, and requests.-Keep records of customer interactions, transactions, comments, and complaints.-Communicate and coordinate with colleagues as necessary.-Provide feedback on the efficiency of the customer service process.-Ensure customer satisfaction and provide professional customer support.
  • Onx Enterprise Solutions
    Technical Recruiter
    Onx Enterprise Solutions Jul 2016 - Nov 2017
    Cleveland/Akron, Ohio Area

Ryan Wiggins Skills

Customer Service Sales Management Interviewing Communication Historical Interpretation Culinary Skills Team Building Recruiting Microsoft Office Training Market Research History Employee Training Operations Management Project Management Restaurant Management Temporary Placement Food And Beverage Customer Relationship Management Leadership Historical Research Inventory Management Strategic Hiring Food Safety Organization Skills Hiring Teamwork Customer Satisfaction Human Resources Team Leadership Hospitality Industry Sourcing Temporary Staffing Menu Development Cooking Employee Relations Computer Hardware

Ryan Wiggins Education Details

Frequently Asked Questions about Ryan Wiggins

What company does Ryan Wiggins work for?

Ryan Wiggins works for Passage Health

What is Ryan Wiggins's role at the current company?

Ryan Wiggins's current role is Customer Success Manager.

What is Ryan Wiggins's email address?

Ryan Wiggins's email address is ry****@****gine.ai

What schools did Ryan Wiggins attend?

Ryan Wiggins attended Case Western Reserve University, The University Of Akron.

What skills is Ryan Wiggins known for?

Ryan Wiggins has skills like Customer Service, Sales, Management, Interviewing, Communication, Historical Interpretation, Culinary Skills, Team Building, Recruiting, Microsoft Office, Training, Market Research.

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