Ryan Aaron Email & Phone Number

Oklahoma City, Oklahoma

Provide Customer Service through answering phone calls and answering emails. Record tickets and route appropriately to ensure proper documentation. Assist with hardware and software issues. Setup network drives and printers for customer use. Monitor production to ensure jobs are running correctly and report to appropriate groups if a job fails. Train new employees on desktop support for the help desk.Perform monthly ticket and call audits on a team of 8-10 people to verify that the job is being done correctly and following company guidelines. Coach representatives on process changes and how to better improve their performance.

Oklahoma City, Oklahoma

Team of an elite group of specialists. Mentor and trainer to representatives. Handle in depth situations with callers ranging from billing to technical support. Handle escalations through email and phone calls. Monitor schedule adherence to ensure proper staffing was met throughout call center. Monitor agent’s performance and identify behaviors that needed to be corrected in order to improve performance. Responsible for a team of agents in the absence of a supervisor to ensure proper assistance and coaching when needed. Maintain performance metrics for my time on the phones. Assist managers with special projects for the call center.

Oklahoma City, Oklahoma

Resolve billing and technical support errors. Maintain performance metrics for my time on the phones. Provide how to instructions on device functionality Monitor and track agent performance. Handle frontline escalations. Ensure agents understood process changes. Work with supervisor to support team with billing and technical questions.