Provides customer support on a parental control program for child devices.  Multi tasking role which includes sending email, assisting through chat and provide outbound call if needed.  Ensures customer information is updated through company CRM after every interaction.

3 months experience as chat support staff  Experience in handling multiple customers through chat for website support and walkthrough

 5 months experience as level 1 technical support for ADSL customers.  Over 2years experience as level 2 (Broadband Specialist) technical support.  6 months experience as SME for 3 different level 1 training classes.  Experience in facilitating level 2 training class.  Experience as SME for level 2 which includes : - Provide real time support for level 2 testers. - Responsible in data analysis for ineffective fixes. - Provides team leaders information on people driven opportunities based on ineffective process. - Provides feedback on process deviation and offer solutions for corrective enhancements. - Responsible in analyzing call and data samples and provide feedback for process improvements

Experience in inbound calls for an American travel account.  Experience as SME for training classes and over all floor support.  Completed various in house courses including peer leadership, peer QA and peer