Customer Implementation Manager for large scale communication integrations between Maersk and its retailer customers including mapping activity and test execution (API, JSON, XML, AS2, EDI)Design and manage development of many customer enhancement requests to existing system integrations and internal tools for tracking Customs activityWorked directly with clients on full customer integration onboardings reducing timelines from months to weeks.Designated Project Pipeline Approver for feasibility and ROI.Mentored junior level associates in Analyst discipline and practiceCreated SOP documentation for repeatable configuration and processes used in client onboardings.

Senior Business Systems Analyst with Corporate Applications team responsible for Insurity's Project Portfolio Management system. • Product owner of large-scale Micro Focus Project Portfolio Management (PPM) system under Business Operations, Corporate Applications group• Served as Corporate Application Delivery Manager for PPM, Salesforce, Jira, TFS and ServiceNow implementations• Managed all project stages from requirement elicitation and documentation via executive leadership, through agile development management, QA test plan execution and post deployment support• Streamlined workflow management system and issue reporting and resolution processes for 2000+ internal users and clients• Continually improved time management and resource management practice with PPM system increasing staff efficiencies and reducing time management overhead by 50%.• Built out customized Azure DevOps (TFS) implementation to be used across teams for sprint management• Managed all actions required for team to compile code releases, build out internal environment support and ship on time and within budget to newly acquired customers

As a consultant for Advanced In-Cloud, I was brought in to assist in building customized CRM solutions based on MS-Dynamics for their clients. I managed many of the inter-system communications portions of these deployments specifically working with XML and web services to communicate with legacy systems as well as outside suppliers.Due to my broad background I was able to assist the group in building up their internal infrastructure by implementing corporate network and virtual server environment where none had previously existed. Additionally, I successfully managed many of the IT vendor relationships ensuring best services provided and guaranteeing service level agreements are adhered to.

During my time at Novella, I designed and managed development of a proprietary ERP system allowing all business supply chain partners to communicate via a singular platform, significantly increasing job turnaround time. I was charged with sourcing and managing the customization of a MS-Dynamics CRM system to better manage customers throughout the job lifecycle. This included setting up XML communications with large manufacturers and retailers. I successfully managed all IT vendor relationships guaranteeing the best service and ensuring service level agreements were met. I streamlined corporate network system functions to save hundreds of dollars per month. I designed Direct-to-Consumer E-Commerce solutions that significantly increased sales by selling directly on the web and allowing for customer self service.

While employed with Greentree, a company that was undergoing rapid growth, I grew the IT Department from the ground floor into a large operation able to support a $30 Million dollar business. I architected database integrations that tripled the speed at which employees were hired and terminated from the Human Resources system and all peripheral company systems. I designed and implemented a successful online company evaluation system which effectively reduced the time for the employee evaluation process by 50%. My team and I created an empowered outside sales workforce by providing web based reporting tools and training needed to perform at a level well above competition while saving time.