Ryan Agan Email & Phone Number

Birmingham, Alabama Area

• Successfully manage Bradley’s CRM system for all 11 offices around the country, including the firm’s marketing, events lists and blogs.
• Maintain contact information for contacts of over 500 attorneys while adhering to firm wide data standards.
• Lead the training effort of CRM technology with all marketing staff, attorneys and legal assistants.
• Partner with vendors to ensure operability of the CRM, email marketing platform and their successful integration with other firm software.
• Work with all practice groups on publishing website content and email distribution.

Tuscaloosa, Alabama Area

• Utilize Blackbaud CRM and Paciolan to segment lists of major-gift prospects across the country.
• Partner with development officers on targeted major-gift prospect research.
• Successfully manage fundraising portfolios and reporting through Blackbaud CRM of projected major-gift ask dates.
• Provide updated fundraising projections to administrators to give insights on projected cash flow of gifts.

Auburn, Alabama Area

• Partner with Paciolan, SSB and university administration to assist in planning and the successful implementation of new CRM system, marketing automation and database tools.
• Successfully employ effective segmentation of the database to generate high quality new sales leads.
• Coordinate the lead distribution process for all created leads to all sales employees.
• Developed a new sales tracking strategy to aid accurate reporting with the sales staff, ticket office and Tigers Unlimited Foundation.
• Perform analytics on sales campaigns and first-year season ticket holder renewals to aid marketing efforts.
• Implemented tagging and tracking in CRM to develop a more complete view of customer and donor profiles.

Austin, Texas

• Led 15 service and retention consultants in renewal for Football at 92.5% and Men's Basketball at 98.3%, while assisting the department in the renewal of 4 other sports simultaneously.
• Utilize Salesforce CRM to create and track new sales opportunities and renewal percentage data.
• Responsible for growing and renewing a 3.5 million dollar book of business consisting of 1,300 University donor and business accounts.
• Generated over $100,000 in new revenue in a 3 month period through referrals, cross selling and add ons, consistently ranking in the top quarter of service and retention consultants.
• Effectively use CRM to create campaigns and reports to facilitate new sales and referral opportunities across all sports.
• Partnered with colleagues to successfully implement the first use of Salesforce CRM and Dialsource at the University of Texas.

Tampa/St. Petersburg, Florida Area

-Average 100+ outbound calls per day selling season ticket and membership packages.-Maintain a CRM database of contacts and leads, tracking accounts through each stage of the sales process.-Conduct on-site meetings at Tropicana Field with prospective clients in an effort to facilitate new sales.-Set up and work sales tables at events to prospect new.

Tampa/St. Petersburg, Florida Area

• Successfully trained box office staff on first use of Microsoft Dynamics CRM during the transition from Archtics.
• Demonstrated proficiency in CRM, Archtics and Ticketmaster HOST by assisting clients with all account issues.
• Assisted in the creation and maintenance of new accounts in Microsoft Dynamics CRM with data push to Archtics.
• Facilitated the implementation of CRM and ticketing reports for special community outreach ticketing programs.
• Successfully organized the hiring, scheduling, and training process for a part-time staff of over 60 people.
• Served as the primary ticket services contact for Spring Training season ticket holders.

I was trained to diagnose foot, knee, hip and back issues to identify the right footwear for each unique customer. I was responsible for working one-on-one with each customer to help provide them with an excellent, helpful and informative experience.

Burlington, Vermont

I was responsible for co-managing portions of the parking and transportation staff. Also helped work in areas including concessions, ushering, ticket-taking and promotions.

Tallahassee, Florida

I was responsible for handling athletic department documents and obtained valuable experience in learning the areas of team travel organization, student-athlete eligibility and game management from an Athletic Director's point of view.

Tallahassee, Florida

- Sell wireless phones on AT&T, Spring and Verizon.- Work to upsell packages, mobile data and wireless internet options.- Provide excellent customer service and troubleshoot phone and account issues for clients.

Essex Junction, Vermont

Maintaining product information, providing excellent customer service on the sales floor and at the register.