Ryan Aguila Email & Phone Number

Manila, National Capital Region, Philippines

● Provide exceptional customer support via email and chat.● Optimized processes for better customer experience.● Drive support and enablement to improve customer experience

Manila, National Capital Region, Philippines

• Maintained a positive, empathetic, and professional attitude toward customers at all times• Ensured customer satisfaction and provide professional customer support

Manila, National Capital Region, Philippines

● Resolved complex problems for customers swiftly and with highest quality delivery using various support platforms (email/ chat)● Triage urgent issues, escalate to appropriate stakeholders, and drive them to resolution as necessary ● Responsible for communicating changes on process or tools with CSR team

Makati, National Capital Region, Philippines

• Performed cold calls to the company’s prospective and current clients or customers.• Fielded basic questions and concerns about the products and services offered • Scheduled consultations between the prospective Clients and Sales Representatives.• Informed the Manager of recurrent product-related complaints that warrant addressing.

I fulfilled reservation requests by determining the rooms available to meet customer desires. I verified customer information and payment options, assign rooms and respond to customers with confirmation via phone.

Evaluated clients’ credit data and financial statements in order to determine the degree of risk involved in lending them phone plans. Analyzed client records and using the data to recommend payment plans. Conferred with credit associations and references to exchange credit information on clients. Evaluated the financial status of clients by producing financial ratios through computer programs.

Manila

Responsible for acting as a liaison between Doctors and the Health Insurance company. Assists with complaints, errors, account questions, billing, cancelations, and other queries.

Bachelor Of Science In Information Technology, Intermedia/Multimedia

Activities and Societies: Culture and Arts Organization

Education record