Financial Services AccountPosition: Application developer/support• Identifies approach that will deal with the issue being described• Create code to extract and test data from production• Migrate changes to address harm done to card holders• Provide data extraction results to business• Performs test data analysis and test data set up• Logs issues/defects discovered during testing• Migrate code change in production environment• Resolve incident using service now• Monitor and fix batch abends• Weekend on-call support• Manage team mailbox for any urgent request• Perform peer review• Plot and designate task for the team• Conduct knowledge transfer for new resourceCustomer 1/ Utilities AccountPosition: Application support• Monitor and fix Batch abends• Build and test codes in test environment• Simulate accounts using CICS in test environment• Provide root cause analysis• Migrate code change in production environment• Conduct peer review• Conduct knowledge transfer for new resource• Provide team workflow reports• Ticket Queue manager