Ryan Ahern Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, United States

• Expanded my role to include leadership of the Retail and Banking & Acquiring Solutions and Support teams across Mexico, Central America, the Caribbean, Colombia, and Venezuela.

Alpharetta, Georgia, United States

• Led Ingenico's Retail Solutions & Support division while seamlessly integrating the responsibilities of my prior role into my expanded leadership capacity.• Created and launched Ingenico's enterprise multi-vertical semi-integrated payment solution (USI), a key innovation that positioned Ingenico to penetrate and compete in previously inaccessible market segments. My comprehensive leadership across this project — from initial concept through R&D requirements definition to overseeing the go-to-market strategy — has significantly expanded Ingenico's competitive edge and opened up new revenue streams.• Transitioned into a managerial role, leading a talented software product team responsible for developing and maintaining Ingenico's highest revenue-generating product portfolio, ensuring sustained business growth and product innovation.• Undertook the strategic leadership of the Solutions Engineering team, initiating and driving a comprehensive overhaul of Ingenico's support structure and processes. This transformation significantly enhanced operational efficiency and dramatically improved customer satisfaction.• Instrumental in redefining Ingenico's support and solutions framework, my efforts contributed to bolstering Ingenico's reputation for exceptional customer service and solidifying Ingenico's position as a leader in the payments industry.

Alpharetta, Ga

• Moved to a strategic leadership position, overseeing Ingenico’s comprehensive payment solutions portfolio, aligning hardware and software offerings with overarching business strategies to solidify Ingenico’s market leadership.• Acted as a pivotal bridge between the hardware product managers and software R&D teams, ensuring seamless integration and coherence in product development to meet and exceed market demands and customer expectations.• Functioned in a capacity akin to a software product manager, meticulously guiding the software aspect of our solutions to align with strategic visions, while also ensuring the hardware offerings complemented this approach, delivering a unified and compelling product suite.• Engaged closely with the sales team, hardware product teams, software R&D team, and customers, facilitating cross-functional collaboration and strategy implementation, ensuring a cohesive approach to market penetration and product evolution.• Played a leading role in representing Ingenico at the forefront of customer interactions, articulating the strategic direction of our solutions portfolio during executive meetings, Quarterly Business Reviews (QBRs), and key industry trade shows, enhancing brand visibility and strengthening customer relationships.

Alpharetta, Georgia

• Elevated to oversee Ingenico's largest enterprise accounts, providing top-tier technical pre-sales, integration, architecture, and post-sales support, reinforcing my position as a trusted advisor and payment solutions expert.• Entrusted with leading all solution engineering activities within Ingenico's strategic hospitality and lodging vertical, driving innovation and tailored solutions to meet the unique needs of this critical sector.• Continued to demonstrate unparalleled expertise in new payment technologies and adherence to PCI and EMVCo standards, ensuring Ingenico’s solutions remained compliant, secure, and at the industry's cutting edge.• Collaborated closely with sales executives and internal teams, playing a key role in devising and delivering integrated payment solutions that not only elevated client satisfaction and retention but also supported the team in driving significant revenue growth across strategic accounts and sectors.

Alpharetta, Georgia

• Led technical pre-sales and post-sales support, specializing in the integration and architecture of cutting-edge payment solutions, solidifying Ingenico’s position as a leader in the payments industry.• Served as the primary consultant and payment expert, delivering comprehensive solutions and advisories to meet diverse client needs, enhancing client satisfaction and loyalty.• Mastered new technologies and kept abreast of evolving standards from PCI and EMVCo, ensuring Ingenico’s solutions remained compliant and at the forefront of industry standards.• Played a pivotal role in the ISV (Independent Software Vendor) and Gateway channels, collaborating closely with sales executives to tailor solutions that met specific market demands.• Drove significant revenue growth in targeted channels through strategic partnerships and innovative technical solutions, contributing to the company’s overall financial success.

Alpharetta, Georgia, United States

• Spearheaded cross-functional collaboration between sales, account management, R&D, and service/repair teams to meet and exceed customer expectations, enhancing overall client satisfaction and retention.• Orchestrated the planning and execution of customer presentations and product demonstrations, tailoring approaches to meet specific client needs and showcasing Ingenico's value proposition.• Managed and coordinated multiple projects from inception to completion, acting as the pivotal liaison between external customers and internal stakeholders, ensuring timely delivery and alignment with business objectives.• Developed and implemented comprehensive reports to track project progress, operational efficiency, and customer engagement metrics, facilitating data-driven decision-making.• Organized and led high-level meetings, including Quarterly Business Reviews (QBRs) and executive strategy sessions, setting agendas and ensuring key objectives were achieved, fostering strong internal and external partnerships.