Ryan Ahern Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia, United States

• Expanded my role to include leadership of the Retail and Banking & Acquiring Solutions and Support teams across Mexico, Central America, the Caribbean, Colombia, and Venezuela.

Alpharetta, Georgia, United States

• Led Ingenico's Retail Solutions & Support division while seamlessly integrating the responsibilities of my prior role into my expanded leadership capacity.
• Created and launched Ingenico's enterprise multi-vertical semi-integrated payment solution (USI), a key innovation that positioned Ingenico to penetrate and compete in previously inaccessible market segments. My.
• Transitioned into a managerial role, leading a talented software product team responsible for developing and maintaining Ingenico's highest revenue-generating product portfolio, ensuring sustained business growth and.
• Undertook the strategic leadership of the Solutions Engineering team, initiating and driving a comprehensive overhaul of Ingenico's support structure and processes. This transformation significantly enhanced.
• Instrumental in redefining Ingenico's support and solutions framework, my efforts contributed to bolstering Ingenico's reputation for exceptional customer service and solidifying Ingenico's position as a leader in the.

Alpharetta, GA

• Moved to a strategic leadership position, overseeing Ingenico’s comprehensive payment solutions portfolio, aligning hardware and software offerings with overarching business strategies to solidify Ingenico’s market.
• Acted as a pivotal bridge between the hardware product managers and software R&D teams, ensuring seamless integration and coherence in product development to meet and exceed market demands and customer expectations.
• Functioned in a capacity akin to a software product manager, meticulously guiding the software aspect of our solutions to align with strategic visions, while also ensuring the hardware offerings complemented this.
• Engaged closely with the sales team, hardware product teams, software R&D team, and customers, facilitating cross-functional collaboration and strategy implementation, ensuring a cohesive approach to market penetration.
• Played a leading role in representing Ingenico at the forefront of customer interactions, articulating the strategic direction of our solutions portfolio during executive meetings, Quarterly Business Reviews (QBRs).

Alpharetta, Georgia

• Elevated to oversee Ingenico's largest enterprise accounts, providing top-tier technical pre-sales, integration, architecture, and post-sales support, reinforcing my position as a trusted advisor and payment solutions.
• Entrusted with leading all solution engineering activities within Ingenico's strategic hospitality and lodging vertical, driving innovation and tailored solutions to meet the unique needs of this critical sector.
• Continued to demonstrate unparalleled expertise in new payment technologies and adherence to PCI and EMVCo standards, ensuring Ingenico’s solutions remained compliant, secure, and at the industry's cutting edge.
• Collaborated closely with sales executives and internal teams, playing a key role in devising and delivering integrated payment solutions that not only elevated client satisfaction and retention but also supported the.

Alpharetta, Georgia

• Led technical pre-sales and post-sales support, specializing in the integration and architecture of cutting-edge payment solutions, solidifying Ingenico’s position as a leader in the payments industry.
• Served as the primary consultant and payment expert, delivering comprehensive solutions and advisories to meet diverse client needs, enhancing client satisfaction and loyalty.
• Mastered new technologies and kept abreast of evolving standards from PCI and EMVCo, ensuring Ingenico’s solutions remained compliant and at the forefront of industry standards.
• Played a pivotal role in the ISV (Independent Software Vendor) and Gateway channels, collaborating closely with sales executives to tailor solutions that met specific market demands.
• Drove significant revenue growth in targeted channels through strategic partnerships and innovative technical solutions, contributing to the company’s overall financial success.

Alpharetta, Georgia, United States

• Spearheaded cross-functional collaboration between sales, account management, R&D, and service/repair teams to meet and exceed customer expectations, enhancing overall client satisfaction and retention.
• Orchestrated the planning and execution of customer presentations and product demonstrations, tailoring approaches to meet specific client needs and showcasing Ingenico's value proposition.
• Managed and coordinated multiple projects from inception to completion, acting as the pivotal liaison between external customers and internal stakeholders, ensuring timely delivery and alignment with business objectives.
• Developed and implemented comprehensive reports to track project progress, operational efficiency, and customer engagement metrics, facilitating data-driven decision-making.
• Organized and led high-level meetings, including Quarterly Business Reviews (QBRs) and executive strategy sessions, setting agendas and ensuring key objectives were achieved, fostering strong internal and external.