Ryan Mccants Email & Phone Number

Greater Atlanta Area

• Audit customer information and disputes any inaccurate data.• Answer customer calls and send disclosures as requested.• Redirect incoming calls in order to get the customer to the proper area.• Receive expedited calls in order to provide high quality customer service for calls requiring advanced knowledge.• Generate and mail letters to customers in regards to their disputes.• Audit and modify consumer credit files per responses and requests.• Review information regarding the Military Lending Act, create MLA disputes / disclosures upon requested. • Receive information from consumers trying to establish or re-establish credit.• Format raw data using MS-Excel• Test implementations to insure they are working as designed, and that other processes are not affected.• Ran canned reports• Data Entry

Atlanta, Georgia, United States

• Audit customer information and disputes any inaccurate data.• Answer customer calls and send disclosures as requested.• Redirect incoming calls in order to get the customer to the proper area.• Receive expedited calls in order to provide high quality customer service for calls requiring advanced knowledge.• Generate and mail letters to customers in regards to their disputes.• Data Entry.

Evansville, Indiana, United States

• Diagnosing assessing and resolving problems or issues timely within the established level of service.• Providing excellent customer service at all times.• Handling customer complaints and concerns in a professional manner. • Audit account litigation information to insure accuracy.• Communicate with attorneys and borrowers to discuss account issues and come up with a working solution. • Setup payments on accounts as directed by the borrower and the attorney.• Identify procedural issues and report said issues to management with a possible solution.• Provide minor desktop support for software issues.• Data Entry : Outbound Call Center : QA review of specific accounts

Greater Atlanta Area

• Conform customer returns and send paper work for credit processing. • Contact and answer customer calls to insure satisfaction of goods and services.• Audit reporting to insure that the department was completing working correctly and in a timely manner.• Check the accuracy of customer orders to insure both the order and the delivery are correct.• Implementing procedures and policies as well as monitoring manage created projects. • Created a report that generated sales, showed saves, and upgrades• Provide minor desktop support for software related issues.• Data Entry.

Greater Atlanta Area

• Audited inventory to insure accuracy.• Contact and answer customer calls to insure satisfaction of goods and services.• Provide client support and technical issue resolution via email, and phone.• Correct use of time management in order to complete task at hand.• Developed, maintained, and activated various queries and programs for reporting.• Provided help desk support, including PC hardware and software troubleshooting.• Resolves administrative problems by creating reports, analyzing data, and identifying solutions.• Create detailed ADHOC reports for management that showed various loan information.• Provide minor desktop support for software related issues.• Data Entry.

Evansville, Indiana Area

• Audited loan accounts to insure accuracy.• Contact software providers to report errors and glitches in the servicing applications.• Contact and answer customer calls to insure satisfaction of goods and services.• Provide client support and technical issue resolution via email, and phone.• Correct use of time management in order to complete task at hand.• Developed, maintained, and activated various queries and programs for reporting.• Provided help desk support, including PC hardware and software troubleshooting.• Manage employee database and security for AS/400, MS Access, and Fidelity MSP.• Manage back-up of data and sent said data off site for disaster recovery.• Resolves administrative problems by creating reports, analyzing data, and identifying solutions.• Implementing procedures and policies as well as monitoring manage created projects. • Create detailed ADHOC reports for management that showed various loan information.• Provide minor desktop support for software related issues.• Data Entry

Associates, Computer Information Systems

Activities and Societies: Dean's List

General Studies

Activities and Societies: President's List