Ryan Allison Email & Phone Number

London, Ontario

London, Canada Area

When I began my career as Site Manager, my responsibilities focused on running operations in the London location. I handled duties such as • Providing customer service, inside sales, and account maintenance for one of North America's leading financial institutions as well as other commercial and retail clients.• Receiving, consulting on, and scheduling orders for print production and nationwide product distribution.• Coordinating estimates, pricing, and quote preparation while carefully considering margins and contract parameters.• Responsible for effective team development and coaching, including recruiting, policy and equipment training, and performance management.• Maintaining Forest Stewardship Council (FSC) certification, including chain of custody license by meeting annually with auditors.As my career progressed, I transitioned into my role as Client Relationship Manager, and now my tasks include• Developing sales and marketing strategies for contract and non-contract customers.• Negotiating price structure with cost awareness for overall profitability.• Conducting monthly and quarterly client stakeholder meetings where I analyse metrics and volumes.• Supporting adherence to Service Level Requirements, with reporting on incident and error investigation and root cause analysis.• Creating, monitoring, and evaluating workplace processes and procedures.• Building and sustaining strategic relationships with current partners, and seeking opportunities with new ones.• Designing and maintaining the "Business Continuity Management Plan" to ensure continuation of service to client in the event of a service disruption

London, Canada Area

As a Sales Executive for the Business Solutions Division, my duties included assisting the division manager with the operation of multiple facility management sites and retail print/copy centres; providing customer service and account maintenance for commercial and retail clients; cold calling and client prospecting; and strategic pricing and estimating upon client request.