As a Training Officer certified in Community Education, Resolutions 1, Resolutions 2, Plus, Belo Training for new leads, Host Outreach, and Experiences. My training Specializations focus is on an enthusiastic, passionate, and flexible style, in turn, helped the CS Training Team achieve all its focused priorities. Known as a compelling storyteller, that can motivate a classroom and communicate ideas using a variety of media, and my work is an integral part of the wider CS Organization communicating effectively with cross-functional stakeholders and working closely with Clients on several different projects. I have successfully managed training classrooms for onboarding, upskilling, and continued education. Supported our partner teams to be successful through our certification and training quality programs. I have participated in and have been a key part of the world of training projects and was able to help incorporate changes and improvements to the CE/R or Specializations curricula under the direction of the CS Training Program Managers and my supervisor.I am determined and motivated to redefine what training support means for all service levels and regions. I aspire to represent and provide for the needs of the global training team and advocate for solutions. I have worked closely with local CE/R/Specialization Operations, other Service Excellence teams, and regional Partners to coordinate high-level educational projects and provide training in the ever-changing environment of CS.

Proudly was the top TSR/CSR agent 6 quarters in a row.As a customer experience representative, I was able to provide information resource for billing, programming, and troubleshooting questions – including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. I was able to solve many problems and interact with people from across the United States.As a Dish CSR/TSR I was able to communicate the value of our products and share ways for customers to get the most from DISH.The way I handled my customers is to be the best customer support advocate in the business! Engaging with a diverse consumer base to provide solutions for customer needs and technical issues. This in turn established long-term customer relationships.Was able to handle Back-to-back phone calls with customers throughout the entirety of my shift.

I was a successful After Point of Sales Agent for 6 months, upon regularization was promoted to a Trainer. As an agent I was able to see the customer's issues that needed either a software-based solution apart from hardware systems upgrade ect. I was understood that as a sales agent I am not only offering a transaction, As a sales agent I am the front line, point person with the responsibility of the company's and customer's success. This came with proactively seeking out feedback, troubleshooting problems and respond to feature requests. I was able to asses the effectiveness of our current IT operations with IT Service Management, then remediate areas that need to be aligned to our current business strategy and create training materials and a road map for ongoing operations to meet business objectives and goals.