Ryan Amit Email & Phone Number

Tel Aviv-Yafo, IL

Herzliya, Tel Aviv District, Israel

1. Successfully manage and supervise our remote customer support, establishing goals, handling reports, and providing guidance for complex situations and inquiries from our USA users.2. Monitor and review end user transactions for potential fraud, utilizing Excel and Redash to identify and block suspicious end users as needed.3. Built and maintained a.

Tel Aviv, Israel

1. Oversaw and guided a team of 20 representatives, ensuring smooth operations and performance.2. Led candidate interviews, assessing skills and cultural fit for strong hires.3. Collaborated with cross-functional managers to optimize processes.4. Implementing new workflows for the team, enhancing team productivity and processes.5. Setting personal goals.

Tel Aviv, Israel

As a senior customer support agent I was responsible for the proffesional managment of the shift, I answered the representatives questions and found solutions to problems they stated.I divided the staff and placed each agent into his role according ot the number of agents given in each shift.I made the break scheduales for the agents, while keeping in mind.

Tel Aviv, Israel

I gave phone and live chat service for restaurants that use the 10bis platform.I handled simultaneous inquires from customers regarding operation of their restaurant on the platform, finding solutions for troubled orders, payment issues and much more.As a representative, I mastered Slack, Salesforce, Backoffice and Microsoft office.

Tel Aviv, Israel

The call center is a 24-7 hotline for soldiers, officers and their families for information, problem solving, guides and emergency situations.I employed expert problem solving and communication skills as the call center supervisor for Public Inquires unit.I was responsible for the knowlage and discipline of the soldiers, building their shifts and.