Manage and execute the online registration process for assigned events ranging between 20 - 17,000 attendees, ensuring data integrity and accurate reporting using event technology databases and ExcelHandle attendee inquiries via phone and email, providing timely and effective responses to enhance the attendee experience by utilizing CVENTActively engage with the event team, demonstrating a proactive and collaborative approach to ensure successful event executionCreate and maintain a seamless and positive attendee experience, addressing any issues promptly and efficiently to support the success of the events

Advised prospects and current clients on risk assessment and financial needsNegotiated contracts with food and beverage companiesDeveloped policies and procedures for FOH and BOHSocial media marketing and business developmentImplemented change management systemsPartnered with project teams to define change management strategy and rollout plansCollaborated across diverse functions to drive a culture of changeFacilitated workshops, training sessions, and team-building activities to foster change adoptionCreated detailed business cases with actionable recommendations based on thorough analysisCrafted impactful change communications for various audiencesEstablished clear objectives on tasks and project outcomes with minimal direction

Managed event registration process and websites to ensure seamless attendee experiencesCoordinated onsite team members for client eventsTraveled to client events multiple times a year to oversee the registration processSet up sessions for clients with specific CE requirementsProcessed cancellations, changes, and special requests promptlyEvaluated applications and supporting documentation for completeness and compliance with regulationsCoordinated customer training requirements according to Statement of Work (SOW)Oversaw project scope installation and commissioning for compliance with specifications and industry best practices

Managed the workflow of orders and communication from initial inquiry to shipmentPrioritized and realigned product roadmapUtilized and refined product lifecycle processIncorporated data into design and developmentEncouraged enhanced processes within the Product teamCoordinated with Client Support and Development teams to address client concerns and feedbackImplemented best practices for event logistics and operationsDemonstrated organizational skillsShowed self-motivation and curiosity in project management tasks

Collaborated with stakeholders to define and enhance event automation platformLed product launch initiatives and product enhancement projectsConducted customer interviews to gather product requirements and feedbackDeveloped product documentation, presentations, and workflowsManaged product roadmap, prioritization, and realignmentUtilized product lifecycle process and incorporated success metrics into product developmentFacilitated knowledge sharing and process improvement within the Product teamOversaw event logistics and operationsEstablished proficiency in technical knowledge of 's products and connectivity with host systemsProvided technical support and training to customers via telephone, email, and video conferencing applicationsLogged and tracked call information in databaseCollaborated with customer service, service, and end users to ensure customer satisfactionAssisted in the development of training materials and presentations for distributors and customersProvided product failure feedback to relevant departmentsAssisted field engineers with product installation as needed

Conducted financial reviews to assess clients' insurance needsProvided information on coverage options to help clients protect their assetsDeveloped client relationships through networking, referrals, lead databases, and cold callingQuoted, remarketed, and cross-sold insurance products in accordance with company proceduresCommunicated with existing clients, prospects, mortgage lenders, and realtors via phone, email, and textActively engaged with prospects and clients to understand their needs and present suitable solutionsMaintained accurate client records in the database management systemReached out to existing clients in a timely manner to review their insurance coverage, offer recommendations,and suggest additional lines of businessProcessed client payments, invoiced mortgage companies, and provided evidence of insurance for client closingsCompleted files that met underwriting guidelines and compliance requirementsGenerated daily reports on expirations, non-renewals, cancellations, underwriting issues, and action itemsEffectively communicated with branch management on daily priorities

Supervised and scheduled staff for multiple shiftsImplemented inventory and purchasing control measuresEstablished a new high-volume food production and delivery systemEnsured consistent, on-time, and within-budget ordersTrained and developed teams for efficient operationsCommunicated effectively with fellow management and directorsOversaw maintenance of service equipment for optimal show qualityEnsured compliance with local and state food regulationsHandled employee situations professionallyImplemented standards to reflect customer profileMaintained a safe and well-controlled dining environment

Managed virtual workshops and live training webinars, including editorial calendar management, attendeecommunications, tech setup, and speaker supportSupported event planning, registration tracking, attendee and speaker management, event website updates, onsitelogistics and vendor coordination for conference productionsite logistics, and vendor coordination for conference productionAssisted in sponsor communications and contract fulfillment for live and virtual conferencesAnalyzed production data using AWS and Microsoft 365 products to ensure efficient and defect-free productionConducted statistical analyses to gather data for operational and forecast teamReviewed financial reports daily and investigated variances with accounting staff to maintain accurate recordsEvaluated upcoming program plans to forecast expected resource needsImplemented new methods, practices, and systems to reduce turnaround time.

Designed and implemented site layouts for tower installationsConfigured radios and Cisco switches for VoIP/Data communicationProvided first-tier technical support for customersEvaluated applications and documentation for completeness and complianceCoordinated customer training requirementsOversaw project scope installation and commissioningPerformed installation, maintenance, and upgrades on servers and workstationsDeveloped and implemented training programs for clientsCollaborated with team members to ensure project compliance with specificationsImplemented industry best practices for project execution

Managed daily operations to ensure efficiency and effectivenessAssisted senior leadership with acquisitions and negotiationsProvided first-tier tech support and network design for international customersConducted on-site company audits to ensure compliance with operational guidelinesImplemented and revised operational policies and guidelinesCollaborated with cross-functional teams to streamline processes and improve productivityOversaw production activities to meet business objectives and deadlinesIdentified areas for continuous improvement and implemented proactive measuresNegotiated contracts with subcontractors to ensure favorable terms for the companyDeveloped and managed budgets to ensure cost-effectiveness and financial constraints were met

Developed and implemented menu planning strategiesEnsured food quality and safety standards were metManaged kitchen budget and controlled inventory levelsTrained and mentored kitchen staffCollaborated with culinary team to create new dishesOversaw all aspects of kitchen operationsUpheld reputation for exceptional culinary experiences