Ryan Angelo Email & Phone Number

Knoxville, TN, US

• Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. Diagnose, evaluate, and resolve complex problem situations, or when.
• Responsible for responding to, documenting, and resolving service tickets in a timely manner. Supports multiple platforms including desktops, laptops, printers, phone and security systems and videoconferencing equipment.
• Build/deploy, install, configure, test, maintain, monitor, and troubleshoot end user workstations and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.Maintain an inventory of installed software, managing software licensing.
• Create user accounts and managing access control in various applications based on company policies.
• Make regular branch visits to provide technical support and to be proactive in resolving any hardware/software issues the branches may be experiencing.

Oklahoma City, Oklahoma, US

• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
• Determine clients’ needs and financials abilities to propose solutions that suit them
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
• Perform comparative market analysis to estimate properties’ value
• Display and market real property to possible buyers
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)

Shrewsbury, MA, US

• Develop and maintain the strategy and future direction of the LAN and WAN technologies, resources, assets, and protocols, voiceover IP, telecommunications, hardware and software. Keep abreast of new technologies and.
• Administers systems and servers related to infrastructure (Windows Servers, Switches, SD-WAN, cloud firewall, Vmware, HPE Simplivity, etc).
• Develop configuration and performance standards for the network.
• Oversight and responsibility for the efficient and responsive operation and administrator of the Credit Union's internal helpdesk and staff. Ensuring the hardware, software, and network support is provided to internal.
• Responsible for all telephone operations, maintenance, enhancements, and planning, including adding and removing users. Monitors phone system capacity to plan for future expansion.
• Ensure the proper and secure functioning of all credit union computer and telecommunications equipment, including workstations, printers, modems, routers, switches, SD-Wan, HPE Simplivity, etc.

• Provided Windows Server, Exchange Server, desktop, telephone and network, installation/support.
• Implemented Vmware environment for creation of virtual desktops, reducing equipment costs, improving administration and end users loved the flexibility.
• Implemented as a team member, Docuware, document management, reducing paper storage of audit reports, increasing report search ability and easier report retrieval. Second stage implementation included accounts.
• Updated and renewed service contracts for all I.T responsible devices and managed I.T. vendors
• Assisted CTO with yearly budgeting by researching and recommending strategies and technology for workforce.
• Demonstrated decision making, problem solving and trustworthiness for all Department issues to back up the CTO responsibilities while he was offsite.

• Provided Windows 2000/Exchange Server, Linux, Solaris, desktop and network planning, installation/support (7 Windows 2000, 16 Linux and 2 Solaris servers).
• Received the Directors Award for showing dedication and strong work ethic. Promoted to Senior Systems Administrator within 1 year.
• Built redundancy into the network for automatic failover of NT Domain, file server, and exchange email with Windows clustering technology making resources available to engineers at all times.
• Integrated systems with merged company in Texas.
• Implemented Sonicwall 300 Pro Firewall/Vpn and Vertical Networks IO-5000/6000 Phone system updates and administration.
• Backed up entire enterprise with Legato Networker 6.X

Ran a part time landscape maintenance Company with 3 employees, Mowing, fertilizing, hedge/bush trimming, cleanups, and snow removal. Parking lot Cleaning. Small landscape design and installations.

Provided NT Server and Desktop and basic network support.Created ghost images for all end user environments and hardware (NT4, Win2000, Linux).Administered DNS host file, Majordomo mailing lists and Meeting Maker access in the Unix environment.

Provided support for all network devices.Administrated NxNetworks Lucent G3 phone switch and vmail. Maintained and serviced 6 NT servers and 10 UNIX servers.

Worcester, MA, US

Provided desktop support for 1400 users in multiple sites as well as guidance and training to other technical staff.Coordinated and implemented desktop migration project from Banyan Vines to an NT based network.Assisted the Network Group in troubleshooting network printing, profile, email, and connectivity issues.

Built and tested custom PC systems and service/upgraded all major PC bands.Resolved hardware and software problems in the store and on site. Helped with customers' technical questions over the phone and in the store. As well as troubleshoot small businesses Win95 peer-to-peer networks.

Managed a 400-node network (Over all 600 users), in multiple sites. Analyzed and helped resolve all levels of PC and network problems. Serviced and maintained 8 Novell servers including user administration.Responsible for coordinating and implementing new equipment into the system.Provided guidance and training to subordinate technical desktop.

Atlanta, GA, US

Worked pre-load shift (3 a.m. - 8 a.m.) during college.Unloaded trailers and sorted trailers for daily delivery trucks.Was promoted to Supervisor in 1993. Supervised 3-15 people in the unload/short area. Eventually moved to the box line where we loaded the delivery trucks.Responsible for coordinating the unload of 12000-30000 packages depending on the time.