Responsible for driving business growth by identifying, prospecting, and qualifying new business opportunities within the logistics and shipping sector. With a focus on building strong client relationships, I work closely with potential clients to understand their needs and tailor DHL’s solutions to meet those needs.Generating leads through various outbound techniques such as cold calling, email outreach. I also present DHL’s value propositions to prospective clients and collaborate with sales and marketing teams to close deals. By utilizing CRM tools and leveraging market insights, I manage a robust pipeline and ensure smooth transitions for customers once they are onboarded.

Nurture leads which have engaged via Digital Channels.Contact and qualify potential customers.Set appointments and follow up on leads.Generate New Business opportunities.Facilitate pricing proposals.Facilitate Customer trainings showcasing DHL’s Digital Solutions.Track progress towards meeting sales goalsUse customer relationship management software to manage leads and sales activities.Remain up to date on market trends and industry developments.

I successfully implemented sales processes and policies that contributed to an 8% increase in membership sales, showcasing my ability to drive business growth. Additionally, I managed and optimized the schedules of up to 15 associates, ensuring smooth operations and efficient resource utilization. I consistently delivered exceptional customer service by addressing sales inquiries, resolving conflicts, and assisting members with any day-to-day concerns, thereby promoting a positive and supportive environment for both customers and staff.

I managed a team of 7 Fitness Consultants, driving performance to meet monthly KPIs through targeted training programs, providing assistance with deal closures, and offering continuous support for any inquiries. I also trained new hires on best practices for customer engagement, outbound calling, and sales closure, ensuring they were fully prepared to contribute to team success. Additionally, I addressed and resolved complex customer experience issues by applying effective conflict resolution techniques, ensuring customer satisfaction and maintaining the organization’s reputation.

I gained extensive expertise in GymSales, our sales management software, to effectively organize, sort, and update customer files. I made an average of 120 outbound calls to prospective customers each day, consistently driving lead generation and sales opportunities. Additionally, I spearheaded customer experience initiatives through community outreach, conducting gym tours, and being readily available to address member inquiries, thereby enhancing customer satisfaction and engagement.