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eCloudvalley Digital Technology - Your reliable partner for digital transformation eCloudvalley Digital Technology (ECV) is AWS Premier Tier Services Partner in Greater China and ASEAN. With a mission to Redefine IT with Cloud, we have a professional technical team with 1000+ cloud certifications and have served 1,800+ enterprises. Since establishment in 2013, eCloudvalley has grown to a worldwide company with 600+ employees across Taiwan, China, Hong Kong, Philippines, Singapore, United States, Malaysia, Thailand, Indonesia, and Vietnam. Every day, our team delivers on the promise of digital transformation, serving customers with world-class cloud services. Our recognition in 2022: ‧ Recognized in 2022 Gartner Market Guide for Public Cloud Managed and Professional Services Providers (Asia/Pacific)‧ Ranks 6th in the World's Top 100 Vertical Market MSPs released by ChannelE2E‧ AWS Services Partner of the Year (Hong Kong)‧ AWS Solution Provider of the Year (Taiwan)‧ AWS Specialized Partner of the Year (ASEAN)‧ AWS Services Partner of the Year (ASEAN)‧ AWS Partner of the Year (Malaysia)‧ AWS Partner of the Year (Philippines) Our key solutions: ‧ AWS Cloud Services ‧ Digital Transformation Solution‧ DevOps and Microservices Development ‧ Data and AI/ML Solution ‧ eCloudture Enterprise Customized Training ‧ Full Managed Cloud Services ‧ Microsoft's Product & Cloud Adoption and Consulting ‧ National Instruments (NI) Solution ‧ Next Generation Managed Services ‧ Official AWS Training Partner ‧ Oracle Solution ‧ Public Cloud Computing Service Architecture Design ‧ SAP Solution ‧ Salesforce Solution‧ Security solution‧ ESG Solution Websitehttps://www.ecloudvalley.com IndustryIT Services and IT Consulting Company size501-1,000 employees HeadquartersNew Taipei City, Taiwan SpecialtiesAWS, Azure, Information Technology, Amazon Web Services, Application, Infrastructure, Migration, Cloud, System Integrator, AWS certification, Enterprise, IT solution, Professional Service, Managed Service, AWS Premier Consulting Partner, Born in the cloud, AWS Consultation, Cloud Security, Big Data, Artificial intelligence, Business Intelligence, Cloud Management, Database, Mobile Services, Ecommerce, Optimization, Datawarehouse, OT, Oracle, and Salesforce
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Customer Success ManagerEcloudvalley Digital Technology Dec 2022 - Aug 2024Philippines -
Customer Care ManagerMarel Jun 2021 - Aug 2022Philippines-Drive high customer experience and satisfaction levels and sales of services, service contracts, spare parts, modifications and upgrades to meet expected targets for revenue & profitability.-The CCM is overall responsible for the relationship and management of the customer and should act as a trusted advisor for the customer and pro-actively work to build and maintain the customer relations. This includes analyzing and delivering performance information, knowledge & advice with recommendations for solutions to the customer's needs and expectations for uptime, performance, reliability and cost of ownership.-Develops and conveys solution proposals, including service contracts, service solutions, spare parts packages etc., to the customer that are value adding to the customer and Marel and follow through on the delivery of these solutions.-Work in close collaboration with Customer Support Coordinator (CSC), Spare Parts Coordinator (SPC), Service Contract Coordinator (SCC), Sales (equipment), Service Area Manager (SAM) and Key Account Manager (KAM, if applicable) to ensure the customer is served in the best possible way. The CCM should work proactively with Sales (equipment) to explore opportunities to have contracts, services and/or parts included in the sales of new equipment.-Develops an account plan in collaboration with the Service Business Manager, KAM (if applicable) and SAM and drive execution of the plan. -Supports the Service Business Manager in the development of regional plans.-Plays a key role in keeping all customer data up to date and is responsible for updating and/or validating customer information or any other information that is critical in the customer journey. -
Customer Service And Sales Support ManagerEaton Mar 2011 - Jan 2020-Provides 24/7 support to Customer Service and Sales Teams' day to day transactions, on-site and/or remotely. -Work autonomously to oversee day to day operations, including but not limited to, Order Management, Customer Service and Sales Support, Coaching / Mentoring, Coordinates with other Department Heads such as I.T, Finance and HR, among others.-Acts as the main Point of Contact for both local and US counterparts, in all aspects of the business in the Philippines operations.-Manage Operating Financial Budget with strategic planning and execution ensuring cost effectiveness, eg Monthly / Yearly Operational Expenses, Annual Merit Increase, Annual Variable Pay Program, R and R activities among others.-Leads the acquisition, sourcing, training and supervising of New Hire Employees. Managing Employee Full Life Cycle.-Owns Performance Management and Succession Planning of direct subordinates including supervisors, SMEs and Core Team employees.-Drive KPI and Quality measures to ensure highest Operational and Customer Service excellence are met and/or exceeded.-Manage attrition of all employees thru PIP (Process Improvement Plan) by assisting employees achieve individual KPI goals throughout the process.-Identify process improvement and serve as project leader on the deployment of global standardization initiatives, including creation of SOPs, BCP, Training and Learning Modules.-Utilizing technical and commercial know-how together with knowledge of Eaton Crouse-Hinds Systems, Services, Products and competitive products in interpreting customer requirements and communicating to Field Sales, distributors, architects/engineers, contractor, and end-user personnel the required technical, pricing and policy information.-Great understanding of the flow of orders/order processing, scheduling, manufacturing, shipping and invoicing to effectively service orders to meet customer requirements.
Frequently Asked Questions about Ryan Arellano
What is Ryan Arellano's role at the current company?
Ryan Arellano's current role is Customer Success Manager | AWS Cloud Practitioner.
What is Ryan Arellano's email address?
Ryan Arellano's email address is ry****@****ley.com
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Ryan Arellano
Santa Rosa City -
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Ryan Arellano
Senior Network Administrator | Specializing In Infrastructure Management & Troubleshooting | Expert In Network Design, Implementation & SupportMakati -
2fluor.com, jacobs.com
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