Operations Manager
CurrentManaged multiple projects, ensuring customer satisfaction and contract compliance and creating Standard Operating Procedures (SOP) for each while being detail oriented. Responsible for managing a virtual assistant team of twelve people and assisting with building qualified leads and generating sales. Intermediate knowledge of Microsoft Suite and Google Workspace.. Selected Contributions:- Helped with vetting RFP’s and assisted with detailed responses and presentations to clients awarding the RFP.- Qualifying contact leads through Constant Contact and other marketing strategies such as co-hosting webinars, attending conferences, and communicating with potential and existing customers.- Oversaw projects throughout the country, worked directly with Texas Department of Emergency Management (TDEM) and other state agencies to ensure compliance with state and federal regulations and that their population received results in a safe manner.- Build relationships and trust with physicians and their nurses to learn their clinical/surgical needs. Communicated with Logistics and Implant Coordinators to provide products requested by their physicians. - Working with College and University Administrators (President, Chancellors, VP Student Affairs, etc.), Athletic Directors, Athletic Conference Leadership, Medical Directors to help raise awareness and provide solutions to tackle the mental health crisis affecting college students and student athletes.