Ryan Arkens Email and Phone Number

Increase volume, profitability up 32.7% year over year (New car department), preowned up 21% year over year.

Manage entire new vehicle sales operations at a high volume Dane County, WI dealership- Grow business through effective marketing and adherence to strong customer service principles- Increase sales by 27% and increased profitability by 32% year over year- Reduce operating expenses related to labor, floor plan- Hire, coach, and mentor a team of 15 sales professionals and 2 finance managers for ongoing development- Maintain strict manufacturer certifications for dealership consistently over 10 measured quarters- Become subject matter expert in all areas related to vehicle sales from product/tech to sales technique- Implement and maintain Certified Preowned Program to maximize preowned sales growth and profit- Enforce compliance of all state laws and regulations as it pertains to vehicle sales within the state- Develop a strong brand identity for dealership through use of traditional and digital marketing efforts- 2011 Sales Manager of the Year and 2011 President’s Club Inductee for 14 Russ Darrow locations

- Built relationships to maximize profit and sales - 97% Lifetime CSI rating- Utilize leads generated by and distributed to close deals by effective follow up - Provided excellent customer service to build personal customer base and improve dealership performance - Responsible for training new consultants on product knowledge and sales processes through mentoring.

- Developed a program to facilitate the successful transition of at-risk youth into adult individual living situations in conjunction with their respective social workers- Educated on necessary living skills, such as hygiene, personal finances, basic culinary and other skills required to be self sufficient in society- Wrote and reviewed daily activity plans including target behaviors for plan- Set personal growth goals and tracked development as required by county and state guidelines