Ryan Armstrong Email and Phone Number
Ryan Armstrong work email
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Ryan Armstrong personal email
As the Technical Support Manager at Qualys, my focus on application and cloud security has been pivotal in shaping global support strategies. My role encompasses mentoring a talented team, enhancing project management, and ensuring the highest quality in service delivery. At Mama B's Bakehouse, which I co-own, strategy planning and web development are central to our success.With over a decade in technical support, my expertise in the Atlassian Suite and Salesforce Lightning enables me to deliver solutions that resonate with our diverse clientele. The journey from Help Desk Support to management reflects a career committed to excellence in customer service and technical acumen. Our team’s collaborative efforts have fostered an environment where innovation in support services thrives.
Sift
View- Website:
- sift.co.uk
- Employees:
- 101
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Manager, Customer SupportSiftNorth Carolina, United States
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Manager, Customer SupportSift Dec 2024 - PresentSan Francisco, California, Us -
Co-OwnerMama B'S Bakehouse May 2023 - PresentCo-Owner of Mama B's Bakehouse--Strategy Planning and Management--Production and Manufacturing--Web developer--Customer service and Soft skills--Quality Assurance
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Technical Support ManagerQualys Jun 2022 - Dec 2024Foster City, Ca, Us--Global Support Manager of Total Cloud and WAS--Mentoring and Development of employees--Project Management and Planning--Application and Cloud Security -
Technical Support ManagerN-Able Mar 2021 - May 2022Morrisville, Nc, Us -
Application EngineerSolarwinds Msp Oct 2016 - Jul 2021Morrisville, North Carolina, Us--International Trainer--Coach team members--Work across multiple departments --Help promote a positive work environment--Handle Escalated Support Cases--Liaison between Sales and Support--Manage Priority support customers needs and concerns--Works with QA and Development to help resolve issues--Test New Releases--Help Triage customer facing bugs with Product Management--In depth knowledge of SolarWinds Remote Management, MailAssure, MSP Manager, ServiceDesk, and Risk Intelligence--Salesforce Reporting and Ticketing System --Knowledge Centered Support Coach--Create and Publish Knowledge Base Articles--Maintain the Knowledge base--Develop and Improve Training programs--Work With Development to QA and test releases--Collaborate with Product Management -
Senior Application EngineerSolarwinds Msp Aug 2019 - Mar 2021Morrisville, North Carolina, Us
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Technical Team LeadSolarwinds Msp Oct 2014 - Oct 2016Morrisville, North Carolina, Us--International Trainer--Coach team members--Help promote a positive work environment--Handle Escalated Support Cases--Liaison between Sales and Support--Manage Priority support customers needs and concerns--Works with QA and Development to help resolve issues--Test New Releases--Help Triage customer facing bugs with Product Managment--Indepth knowledge of MSP RMM, MSP Mail Protection, and MSP ServiceDesk--Salesforce Reporting and Ticketing System --Knowledge Centered Support Coach--Create and Publish Knowledge Base Articles--Maintain the Knowledge base--Develop and Improve Training programs
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Technical SupportGfi Software Nov 2012 - Oct 2014Austin, Tx, Us--Support of MAX Remote Management, MAX MailProtection, MAX ServiceDesk, ControlEmail, ControlNow--Managed Cases through Salesforce--Inbound Call Center -
Help Desk Technician (Intern)Xerox Sep 2012 - Nov 2012Norwalk, Connecticut, Us-Desktop Support-Active Directory and DHCP management and troubleshooting-Networking (LAN imaging, Cabling, Router and Switch Installation)-Software- Altiris, Verint, Array, Avaya, CMS, Outlook, Office Communicator-PBX and VOIP Phones -
Customer Service TechnicianSolectron May 2004 - Sep 2007Us-Customer Service-Troubleshooting problems for cellphones and PDA’s-Software Upgrades-Diagnostics on cellular devices-Synced emails with PDA’s-knowledge base on how cellular networks operate
Ryan Armstrong Skills
Ryan Armstrong Education Details
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Itt Technical Institute-CaryComputer Systems Networking And Telecommunications
Frequently Asked Questions about Ryan Armstrong
What company does Ryan Armstrong work for?
Ryan Armstrong works for Sift
What is Ryan Armstrong's role at the current company?
Ryan Armstrong's current role is Manager, Customer Support.
What is Ryan Armstrong's email address?
Ryan Armstrong's email address is ry****@****ble.com
What schools did Ryan Armstrong attend?
Ryan Armstrong attended Itt Technical Institute-Cary.
What skills is Ryan Armstrong known for?
Ryan Armstrong has skills like Troubleshooting, Active Directory, Technical Support, Windows Server, Windows 7, Software Installation, Dhcp, Help Desk Support, Customer Service, Linux, Microsoft Office, Computer Hardware.
Who are Ryan Armstrong's colleagues?
Ryan Armstrong's colleagues are Louise White, Hongxia Ni, Jacob Pugh, Duncan Wilde, Tiezhu Zhang, Gurkiran Kapoor, Rameswari N.
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