Ryan S. Email and Phone Number
I am a results-oriented Customer Success professional with a proven track record in building trust-based, value-added client relationships. My experience includes successful collaborations at the Director and C-Suite level across diverse industries. Leveraging data-driven insights, I excel at creatively identifying and resolving unique business challenges. My passion lies in driving the success of clients, teams, and my community.Career Highlights:- Board member at Chi Hack Night, a leading civic tech non-profit organization, demonstrating expertise in DEI initiatives within tech organizations.- Led a portfolio of mid-market and enterprise customers, managing $5.4M in annual recurring revenue, and maintaining a 96% retention rate in a startup environment.- Developed a comprehensive customer success playbook from scratch for the mobile app platform at Powered by Action, serving as a valuable resource for the Customer Success team.
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Brand ManagerAmazon Sep 2023 - PresentSeattle, Wa, Us
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Customer Success Manager (Laid Off)Hologram Inc. Jun 2021 - Jun 2022Chicago, Illinois, Us• Prescribed effective success plays to elevate clients' IoT management strategy by facilitating collaboration with cross-functional subject matter experts for API integrations and optimizing fleet deployments for clients. • Successfully led proactive outreach and QBR meetings, driving customers towards achieving their product deployment and utilization goals.• Played an integral role in the hiring process for Hologram's customer success managers, account executives, and marketing leaders.• Advocated for customers by effectively communicating feedback to internal teams, influencing product roadmap prioritization. -
Board MemberChi Hack Night Jan 2020 - Jan 2022 -
Director Of Customer SuccessPowered By Action Apr 2020 - Jun 2021Chicago, Illinois, Us• Developed and implemented a comprehensive customer success playbook for the mobile app platform, encompassing best practices for customer onboarding, adoption, retention, and upsell/cross-sell strategies.• Collaborated with the leadership team of Black Women's Health Imperative to devise and execute a targeted user acquisition campaign for their digital diabetes prevention program. Through strategic planning and implementation, we achieved a remarkable 50% increase in program enrollment.•Collaborated closely with the Sales team to develop a robust ROI framework that empowered the Customer Success team to effectively measure and communicate the value of our solutions to client leadership during Quarterly Business Reviews (QBRs). -
Customer Success LeadPowered By Action Oct 2019 - Apr 2020Chicago, Illinois, Us• Articulated the value proposition during more than 25 product demo calls, effectively conveying the best practices experienced by similar customers.• Collaborated with the Product team to design and develop white label app screens using Figma.• Mitigated customer product disruptions by conducting thorough QA testing for the platform, which involved reviewing user interfaces for functionality and adherence to design guidelines. • Enhanced customer support by optimizing training and troubleshooting procedures, as well as streamlining Zendesk operations.• Developed strong partnerships with client stakeholders by aligning business goals with platform offerings, resulting in improved product engagement.
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Financial Lines UnderwriterChubb Aug 2017 - Jun 2019Ch•Managed a $3.2M book of business while adhering to strict deadlines for multiple projects and led the decision making for accounts with a monetary impact of $1M.• Conducted extensive research to create comprehensive risk assessment profiles for diverse industries, including technology, healthcare, and education.• Collaborated with teams across various departments, including legal, claims, and operations, to identify appropriate methods for managing the underwriting process and developing risk strategy solutions.• Provided mentorship, support, and training for underrepresented minorities by partnering with incoming underwriters and interns in the Chubb Mosaic Black Alliance group. -
Program Manager InternWorld Business Chicago Dec 2016 - Jun 2017Chicago, Illinois, Us• Conducted comprehensive research on workforce development initiatives targeted at underserved Chicago communities in the South and Westside.• Analyzed socio-economic data, anchor institution hiring data, and relevant literature on best practices to gain insights into effective strategies for promoting economic growth and employment opportunities.• Effectively communicated research findings to stakeholders within the City of Chicago, delivering insightful presentations that highlighted key findings and implications.• Gathered and analyzed financial data from over 50 local small businesses to evaluate their eligibility for potential anchor contract opportunities. -
Program Manager InternLoyola University Chicago May 2016 - Sep 2016Chicago, Illinois, Us• Designed and developed engaging web-based materials and brochures targeting prospective mentee participants to boost recruitment efforts for the mentorship program.• Organized and led comprehensive training sessions and program orientations for a group of 45 participants, equipping them with the necessary skills and knowledge to excel in their roles as mentors. -
Community Engagement InternCity Of Chicago May 2015 - Sep 2015Us• Conducted comprehensive research and analysis of proposed city ordinances for the 42nd Ward Alderman, utilizing relevant literature and resources.• Engaged in proactive outreach to constituents and civil society organizations to address and understand community concerns effectively.• Successfully performed clerical and administrative duties to support the staff in executing their responsibilities. • Efficiently organized and curated informational materials to assist the communications director in preparing for meetings, newsletters, and community events. -
Sales AssociateGap Jul 2014 - Dec 2014New York, Ny, Us- Demonstrated exceptional product knowledge of Gap's latest collections, assisting customers in selecting items that aligned with their preferences and needs. - Efficiently operated the cash register and processed transactions, ensuring accuracy in handling cash, credit cards, and digital payment methods.- Collaborated with team members to maintain visual merchandising standards, including replenishing stock, folding clothes, and arranging displays, resulting in an aesthetically pleasing store layout that improved the overall shopping experience.-Delivered outstanding customer service by engaging with shoppers, addressing inquiries, and recommending suitable clothing and accessory options.
Ryan S. Education Details
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Loyola University ChicagoPolitical Science And Government
Frequently Asked Questions about Ryan S.
What company does Ryan S. work for?
Ryan S. works for Amazon
What is Ryan S.'s role at the current company?
Ryan S.'s current role is Account Manager | Building Strategic Partnerships for Value and Growth.
What schools did Ryan S. attend?
Ryan S. attended Loyola University Chicago.
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