Ryan Athorp Email & Phone Number

Carmel, Indiana, United States

-Participated in Onsite Engineer on-call schedule to lessen workload of existing engineers-Optimized and Managed contracts that required a specific amount of time on-site each week using existing engineers. Worked with Account Managers to negotiate availability based on existing scheduled.-Worked with internal Logistics team to dispatch Engineers.-Filled in gaps in time for P1s and P2s when other engineers were unavailable.-Drafted and deployed internal training for Microsoft Teams Rooms to all Onsite teams in all territories.-Worked with directors on team statistics weekly. Managing our internal queue and providing data regarding CSAT, Utilization, and backlog.

Carmel, Indiana, United States

-Performed Agreement based site visits where I functioned as on-site IT and SME for the environment-Worked Remote tickets for clients within all operating territories and was responsible for onsite client visits in the Greater Indianapolis area.-Responsible for the configuration, installation, and deployment of Server, Network, UPS, and Storage equipment. This includes Firewalls, Network Switches, Large scale Battery backup solutions, and storage solutions-Stood up full Network stacks for various office moves from Configuration to Production using a variety of network equipment (Meraki, Dell, Aruba, HP, Sonicwall, and Ubiquiti)-Responsible for decommissioning and recycling of dated end user equipment, network equipment, and server equipment.-Implemented and maintained various Yealink Teams Room solutions across multiple clients. Responsible for physical installation to the configuration of the rooms within Office 365.-Wrote internal documentation and processes to ensure client documentation was up to date on a quarterly basis.-Mentored new hires and help introduce and hand-off new Onsite engineers to their respective clients.-Created a variety of Powershell scripts to automate tasks as they were requested and perform full deployments in environments where InTune was unavailable.

Indianapolis, Indiana Area

Manage and maintain current backup solutionsMaintain Virtual Windows server environmentsFacilitate requests for new hardware from ClientsBuild out virtual solutions based on the client's needs

Indianapolis, Indiana

Managed Meraki and extreme based networksManaged and Maintained primarily Virtual environmentsHandled T1 and T2 Helpdesk work

Noblesville, Indiana

Desktop Support Technician roleAssisted in the implementation of new systemsDeployed new workstations/laptopsManaged and Maintained an SCCM instanceSecurity Access Control for internal and external users

Indianapolis, Indiana Area

Tier 2 Service Desk AdvisorManaged Level 1 techsHandled P2/P1/MIR incidents, be it working them or reporting them to the clientSecurity Access Control for internal usersManaged access to 30+ applicationsManaged and created knowledge base articles for both L1 and L2

United States